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The purpose of this paper is to propose a conceptual framework of experience co-creation that captures the multi-dimensionality of this construct, as well as a research process for defining of the antecedents of experience co-creation.

The framework of experience co-creation was conceptualized by means of a literature review. Subsequently, this framework was used as the conceptual basis for a qualitative content analysis of 66 empirical papers investigating alternative consumption models (ACMs), such as renting, remanufacturing, and second-hand models.

The qualitative content analysis resulted in 12 categories related to the consumer and 9 related to the ACM offerings that represent the antecedents of experience co-creation. These categories provide evidence that, to a large extent, the developed conceptual framework allows one to capture the multi-dimensionality of the experience co-creation construct.

This study underscores the understanding of experience co-creation as a function of the characteristics of the offering – which are, in turn, a function of the consumers’ motives as determined by their lifeworlds – as well as to service design as an iterative approach to finding, creating and refining service offerings.

The investigation of the antecedents of experience co-creation can enable service providers to determine significant consumer market conditions for forecasting the suitability and viability of their offerings and to adjust their service designs accordingly.

This paper provides a step toward the operationalization of the dimension-related experience co-creation construct and presents an approach to defining the antecedents of experience co-creation by considering different research perspectives that can enhance service design research.

This study aims to propose a comprehensive model for assessing the quality of academic programs in higher education institutions (HEIs) by adopting the TQM philosophy.

Based on a sample of 377 responses from higher education academics, experts and professionals in Sweden, partial least squares structural equation modeling (PLS-SEM) technique was used to empirically test the proposed hypotheses and validate the model.

The model reveals that the input-based factors have a stronger impact on the process-based factors; while process-based factors have less impact on the output-based factors. The input-based factors: adoption of international pedagogy standards (IPS), education infrastructure (EDI), and work/study environment (WSE) through the process-based factors quality of students (QOS) and quality of faculty staff (QFS) is found to have a significant impact on output-based factor quality of academic programs (QAP).

This study has been conducted in Sweden. Inclusion of other countries provides opportunities for further analysis by conducting cross-comparison between different cultures in higher education, and including additional stakeholders such as policymakers, parents and students.

This research also contributes to practice by providing an in-depth understanding of the relationships among variables that affect the quality of academic programs in HEIs, and provides insights to internally assess the quality levels of their academic programs

This study contributes to the knowledge by providing a holistic view in which it integrates input, process and output perspectives in a conceptual model to assess the quality of academic programs at the higher education level.

Supply chain management has become such a popular topic in modern business management and researches. It brings the revolutionary philosophy and approach to manage the business with the sustained competitiveness. However, the existing performance measurement theory fails to provide its necessary support in strategy development, decision making, and performance improvement. This paper attempts to propose an innovative performance measurement method to contribute to the development of supply chain management. A process‐based systematic perspective is employed to build an effective model to measure the holistic performance of complex supply chains. Fuzzy set theory is introduced to address the real situation in judgment and evaluation processes. The main framework of this method is outlined with some suggestions and a simple example.

Based on natural-resource-based view (NRBV), the purpose of this paper is to clarify the dimensions of green procurement and the mechanisms involved in the relationship between green procurement and firm performance.

Secondary data were to measure all the variables in 206 Chinese A-share companies’ annual reports, social responsibility reports, environmental reports, and sustainability reports, which were published by Guotai Junan Securities Co., Ltd and Wind Information Co., Ltd.

The results indicate that although both product-based and process-based green procurement have a positive effect on firm performance, these Chinese companies focus on the impact of product-based green procurement on their operational efficiency as well as the moderating role played by stakeholder satisfaction.

Although studies on green procurement have increased in recent years, issues such as how to measure green purchasing behaviors and how green procurement affects firms’ operational and financial performance are still unexplored. Based on previous literature, two dimensions have been defined for green procurement in this study to develop corresponding measurements, namely, product-based green procurement and process-based green procurement. Besides, this study considers operational efficiency as the mediator and stakeholder satisfaction as the moderator when constructing a new conceptual model to illustrate the relationship between green procurement and firm performance.

The purpose of this study is to commence the discourse on the non-inclusiveness of the dynamics of reputation within the construction industry by identifying and examining the key product and process drivers of reputation in mega-construction projects.

Data was collected through an exploratory sequential mixed methods approach which commences with a qualitative study and culminates with a quantitative study to identify product and process drivers of reputation in mega-construction projects.

The findings suggest that “project quality”, “robust social and environmental sustainability plan”, “project team competence and interpersonal relationship” and “project process efficacy” are the four key drivers influencing the reputation of mega-construction projects.

The findings of this study are solely based on the perception of UK construction practitioners; therefore, the results may only be considered valid in this context. The identification of these key drivers provides a pathway where stakeholders, professionals and organisations can identify and prioritise critical issues associated with enhancing and sustaining the reputation of mega-construction projects.

Findings of this research make a significant contribution to the discourse on the concept of reputation within the construction industry by identifying its specific drivers of reputation.

The purpose of this paper is to review the literature on the growth drivers of start-up firms from the process perspective. Increasing scholarly attention to the growth of start-up firms has led to a more sophisticated understanding of their drivers. However, the richness of the results is partly offset by both potential and real contradictions in the literature.

In this paper, 233 studies on the growth of start-up firms are reviewed using a process-oriented lens.

The analysis reveals an imbalance in the use of variance-based empirical approaches to study the process-based phenomenon and some misalignments in the use of non-process-based empirical approaches to improve a process-based theory.

This paper offers an original perspective from which to reconsider the relevant literature and provides useful recommendations for researchers to forge a path ahead in this field.

The paper aims to propose and validate a process-based model to enhance managerial effectiveness among micro, small and medium enterprises (MSMEs). It has been observed that business uncertainties and inadequate financial resources that MSME entrepreneurs and managers face require them to constantly engage in strong self-awareness and self-regulating behavior to enhance the efficacy in their roles and, henceforth, their role performance effectiveness.

The approach for data collection was based on the clustering of MSMEs belonging to the clusters machine tool, pump manufacturing, foundry, textile and auto-component clusters in India. The respondents to the study were MSME entrepreneurs and managers who oversee and manage multiple functions like operations, quality, marketing, sales, supply chain management, procurement, personnel and administration and general administration.

The self-efficacy of entrepreneurial managers of MSMEs is observed to play an integral role in enhancing the efficacy of their roles, thus highlighting the use of a process-based perspective while dealing with constant resource constraints and excessive dynamism in their business contexts. The ability to handle multiple tasks effectively and resilience to manage challenges enhances their role-making process, which is significant in achieving and sustaining goal-oriented behavior among MSME entrepreneurs and managers.

This paper would serve as an effective model for entrepreneurs and managers to enhance their efficacy in the individual and interdependent role context, which would help achieve their individual and organizational goals. The model emphasizes a process-based perspective that thrusts the need to relate to the organizational context, enhancing individual confidence for goal-related behavior and fulfilling their role-related expectations.

This paper presents a model of enhancing managerial effectiveness that discusses self-efficacy as antecedent behavior. Here, personal and environmental factors aid cognition to one’s capability to construct reality, self-regulate, encode information and engage in effective managerial action.

This paper explores the implementation of a process‐based management system within a service organisation that has recently achieved certification of its quality management system to the ISO 9001:2000 requirements. Many academics and business people alike consider process‐based management as a fundamental requirement of certification to ISO 9001:2000 quality management systems. Hence, this paper discusses the definition of a process‐based management system and also considers, through a literature review, theories relating to the topic. Consequently, a theoretical model is proposed that outlines the factors affecting successful implementation of a process‐based management system. The paper demonstrates that the theoretical model has been assessed within a UK housing association enterprise case study organisation. The case study organisation presented in this paper, shows the potential barriers of implementation of a process‐based management system.

The purpose of this article is to provide a service-oriented understanding of the field of facility management (FM) and describe the role that services management plays in successful FM. Even though the definitions for FM by European Committee for Standardisation include the term “service” several times, there remains a need for an established management understanding that reflects the service character of FM, while also accounting for its multidimensional management challenges.

This goal is achieved by applying the main characteristics of services management to FM, describing the service-specific perspectives of FM, analyzing the specific quality attributes of FM as a service management discipline and introducing important services management implications for FM.

The article describes in detail how FM can benefit from taking a services management perspective and gives useful implications for managers in the following key fields of action: process management, tangibility management, personnel management and relationship management.

Services management knowledge and expertise have the potential to position FM as an even more professional business discipline.

Nowadays more than ever, supply chain management has gained a tremendous amount of attention from both the academic and practitioner communities. It provides a revolutionary management philosophy to cope with the increasing business competition and economy globalization. However, there exist many puzzles, especially in structure mapping and analysis, and performance measurement. The objective of this paper is to propose a process‐based approach to mapping and analyzing the practically complex supply chain network. Via this approach, a process‐based performance measurement system is proposed, in which a method called performance of activity is used to identify the performance measures and metrics.