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When complex social-ecological systems collapse and transform, the possible outcomes of this transformation are not set in stone. This paper aims to explore the role of social imagination in determining possible futures for a reformed system. The authors use a historical study of the Luddite response to the Industrial Revolution centred in the UK in the early-19th century to explore the concepts of path dependency, agency and the distributional impacts of systems change.

In this historical study, the authors used the Luddites’ own words and those of their supporters, captured in archival sources (n = 43 unique Luddite statements), to develop hypotheses around the effects on political, social and judicial consequences of a significant systems transformation. The authors then scaffolded these statements using the heuristics of panarchy and basins of attraction to conceptualize this contentious moment of British history.

Rather than a strict cautionary tale, the Luddites’ story illustrates the importance of environmental fit and selection pressures as the skilled workers sought to push the English system to a different basin of attraction. It warns us about the difficulty of a just transition in contentious economic and political conditions.

The Luddites’ story is a cautionary tale for those interested in a just transition, or bottom-up systems transformation generally as the deep basins of attraction that prefer either the status quo or alternate, elite-favouring arrangements can be challenging to shift independent of shocks. While backward looking, the authors intend these discussions to contribute to current debates on the role(s) of social innovation in social and economic policy within increasingly charged or polarized political contexts.

Social innovation itself is often predicated on the need for just transitions of complex adaptive systems (Westley et al., 2013), and the Luddite movement offers us the opportunity to study the distribution effects of a transformative systems change – the Industrial Revolution – and explore two fundamental questions that underpin much social innovation scholarship: how do we build a just future in the face of complexity and what are likely forms those conversations could take, based on historical examples?

Resistance to technological change is less violent now than the machine‐smashing episodes of the last century. But the actions — or inactions — of today's ‘Luddites’ are potentially more damaging to industrial development. Stanley Alderson looks at the background to the latter‐day men versus machines conflict and suggests ways in which it can be resolved.

This paper aims to expose the behaviours through which modern professional people commonly obstruct information system (IS) implementations in their workplace. Users often resist IS implementations, and it has been established that this can cause an implementation to fail. As the initial analysis of an on-going research project, this paper does not yet seek to present IS resistance as a good or a bad thing, it simply identifies and codifies forms of IS resistance.

Inductive interviews with IS implementers threw light on 29 resisted projects across 21 organisations. Interviewees were introduced to established theories of attitude change from social and cognitive psychology then asked to reflect on their experiences of IS implementations using these theories as a lens.

Although it is not claimed that all approaches by which users obstruct IS implementations are identified here, we believe that those most commonly deployed have been uncovered. It is also revealed that such behaviours result from negative user attitudes and that their impact can be significant. They can emotionally or psychologically affect system champions and can often cause implementation projects to fail.

Our method was based on an epistemic assumption that significant understanding is found in the experience and knowledge (tacit and explicit) of IS implementation experts. The paper’s contents are drawn from reflections on a combined 302 years of experience using attitude change psychology as a lens. Using this method, a range of obstructive behaviours was identified. Although it is claimed that the obstructive behaviours most commonly deployed have been unveiled, it is not probable that this list is comprehensive and could be appended to using alternative approaches.

This paper has significant implications for stakeholders in IS implementations. It enables project risks originating from users to be better identified, and it highlights the critical role that negative user attitudes can play in an implementation.

This paper considers a common area of conflict in professional organisations, modelling its nature and effect. It also encourages system champions to consider user attitude cultivation as a critical part of any implementation project.

The contribution of this research is twofold. In the arena of user resistance, it is the first to focus on how implementations are resisted and is accordingly the first to identify and taxonomise forms of IS resistance. A contribution is also made to an ongoing literature conversation on the role of attitude in technology acceptance. This paper is the first to focus, not on user attitudes but on how negative attitudes are manifest in behaviour.

Technology is one of the crucial topics for the understanding of the content and meaning of creativity in management. More than ever knowledge and science determine technology and in turn technology determines the economy and management. The range of necessary creativity therefore risks to be highly determined by the evolution of technology. This will bring us to the crucial question whether in the future the diffusion of creativity is still possible when human-made environments are more and more determined by technology. Opdebeeck argues that the question about transhumanism and posthumanism on the relationship between technology and the enhancement of the human person is crucial for humanity and nature as well. With Jurgen Habermas he states that the problem is not modern science and technology per se, but the fact that the reified models of the science and technology migrate into the management life-world and gain power over our self-understanding. The solution must, therefore, rather be sought in keeping the distinction between the sphere of science and technology and the sphere of the human person.

This article engages with the question of the otherness of cyberspace, VR, and hypertext, and how they are distinguished as “new” from “the traditional.” It begins by noting how this “new” present is distinguished by familiar binary oppositions like now vs. past and modern vs. traditional which rely on the notion of a new that is uncontaminated by the old. Both our enthusiasm for the singularly liberating nature of this new future as cybertechnophiles, and our Luddite resistance to its singularly fascistic and panoptic encirclement are similarly informed by this binary opposition. The paper then notes how the other in this opposition is a “domestic other.” Thus we always-already know what the other is all about. Arguing that if the other were radically other and not “domesticated,” one could not give an account of it in this way, the paper concludes that such alterity requires a rethinking of how one knows the other. The difference between this “wild” other and the “domestic” other is not an external difference but is radical; it is at the root. Therefore, our notions of space, reality, and text need to be complicated and rethought to accommodate what they seem to oppose: cyberspace, virtual reality, and hypertext.

Take a letter, Miss Smith. Will anyone be saying that ten years from now? five years from now? In the office, things are changing at a tremendous pace. Secretaries and bosses are also going to have to adapt to meet the new technology that is bringing in the change. This was the theme of a recent Conference The Secretary of the future at the Cafe Royal, London attended by 80 people. Presented by Eleanor Macdonald, the internationally‐known training specialist, it dealt with the anxieties being felt by those now engaged in office work. The message was:

The purpose of this paper is to present some scenarios about a possible future evolution of the labour market in the knowledge economy.

The author used the literature to describe the historical evolution of the technology unemployment.

Digital technology does not directly generate unemployment, as the balance between jobs destroyed and created has historically always been positive. Indeed, technological unemployment in such a context can manifest itself in the form of frictional unemployment.

The study enriches the literature on the relationship between digital technologies and unemployment rate.

Brian Nicholson, a leading union spokesman for some 20,000 dockers, comments on some of the “misrepresentations” which surround the controversial new laws governing dock labour. Report by Del Coomber.

Change is just as necessary in education as in other fields. As always, its implementation is likely to be resisted by those who feel threatened. Yet decentralisation, devolution, the national curriculum, the GCSE, are all recent aspects of welcome change in education. Changes in teacher training and pay structures involving greater flexibility are envisaged and the place of science and technology is at last becoming rightfully acknowledged at the head of the educational table, together with the vital link between education and business. Poised at the threshold of the 21st century, it is increasingly important that we respond quickly to the demands for change, rejecting any “Luddite” heel dragging – the longer the delay in the introduction of a new technique, the greater is likely to be the social consequences when it is finally introduced.

Purpose: The research investigates the presence of technology ideologies in consumer discourse on tourism and hospitality robots.

Design/methodology/approach: Using a netnographic approach, the research involved immersion in online discourses and collection of consumer posts from a variety of social media platforms. Data was subjected to a thematic analysis informed by the technology ideology framework described in the literature review.

Findings: Online consumer narratives about tourism and hospitality robots are dynamic and varied and reveal a multitude of technology ideology-related positions. The research confirms the applicability of the technology ideology framework to online discourses on service robots and finds that anthropomorphism triggers additional concerns.

Research implications: The findings suggest that future research on the acceptance and use of service robots should go beyond psychological concepts.

Practical implications: Without uncovering and understanding technology sensemaking processes with respect to service robots, the introduction of service robots in hospitality and tourism might trigger consumer resistance or lead to inferior service experiences.

Social implications: The research suggests that sensemaking of technology, specifically service robots, is complex and colored by pertinent ideologies. Policies and regulations regarding service robot adoption and implementation should consider these various positions.

Originality/value: The paper introduces technology sensemaking and technology ideology as important theoretical frameworks to understand consumer perceptions, attitudes, uses and relationships in regard to service robots in hospitality and tourism contexts.