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Suggests that interaction between managers and consultants may be a way for learning organisations to continue learning and developing. Looks at a study into the relationship between professional consultants and their clients to identify two leading factors in influencing whether organisational learning occurs. These imply that the consultant is central for the achievement of organisational development and success. Examines two specific cases and concludes that within this context, there are a number of factors that influence whether organisational learning can be achieved, including role assignment and linking individual development to organisational development.

This study seeks to understand the college‐to‐work transition process from the perspectives of a group of new management consultants.

This study focuses on the experience of a group of management consultants, how they construct meaning in their work, and the workplace itself. Participants in this study consisted of 25 consultants of a major management consulting firm in the USA. As the main source of information, interviews elicited the consultants’ accounts of their experiences since they were hired and their opinions about issues and events related to their professional development.

From the study, it is clear that learning from project experience and work relationships facilitated the new consultants’ organizational acculturation process and their journeys of becoming management consultants required more than development of competencies. The study shows that development of professional identities and career adaptation to organizational priorities is an equally important agenda for these young professionals. Legitimate peripheral participation in this study highlights the progressive nature of the consultants’ learning trajectories in the consulting practice. From an initially limited involvement in the practice to greatly increased responsibilities, the consultants moved toward full participation as their competencies developed along with their knowledge of the enterprise's social‐political context.

The consultants’ journeys of becoming were idiosyncratic in their specifics, but evidenced clear common patterns of complex workplace socialization.

The purpose of this paper is to evaluate the effectiveness of video‐conferencing as a suitable technology for business process reengineering (BPR) training of 12 health sector participants located in Prince Edward Island, Canada.

An action research was adopted. The participants received training from a remote BPR consultant located in Northern Ireland (UK), with the assistance of local moderators. The focus of the study is concerned with the quality of the learning experience and the important role played by local moderators.

Overall, the use of video‐conferencing technology provided a valuable learning experience. It was also cost effective and an efficient use of both the consultant's and the participants' time. A key part of the success of the exercise was the role of one of the local moderators who acted as the “eyes and ears” of the consultant.

A general contribution to knowledge is the positioning of the argument developed within the technology diffusion literature. The paper offers important insights into the effective use of video‐conferencing technology for BPR training purposes; and Knipe and Lee's evaluation of a video‐conferencing experiment in terms of the relationship between the human actors at the remote and local sites is discussed and extended.

A common way for academic libraries to support student success is through partnership with writing centers. Practices such as applying service design thinking to develop and inform integrated library and writing center services can lead to a student-focused space. This chapter outlines how service design, studio pedagogy, and peer learning informed the setup and ongoing services in The Undergrad Research and Writing Studio (URWS or, the Studio), a shared space in the Oregon State University Libraries. The URWS model is grounded in studio pedagogy, which employs a “propose-critique-iterate” approach to student writing development (Brocato, 2009). Research and writing consultants assist student writers when they have a question, mirroring libraries’ point of need service approach. Librarians and studio faculty collaborated on the training curriculum, which emphasizes how research and writing are intertwined processes. Peer consultant reflection and assessment inform the ongoing development of the overarching program, service, space, and training, ensuring alignment with the ethos of centering students and their learning.

This study aims to explore the competencies needed by performance consultants, a particular role identified for training and development professionals. The role was formally named and promoted nearly two decades ago. Two ongoing discussions in the field are the competencies needed by training and development professionals and the role of consulting within the field.

This study identifies the general competencies needed by a performance consultant as reflected in job descriptions for the position. It accomplished this goal by collecting job descriptions for the position from organizations in Canada (the result of a practical arrangement with an organization that would collect the descriptions and remove identifying information before the research team analyzed them), systematically analyzing them using qualitative content analysis techniques and generating a profile of the position, which can be used as a basis for further analysis of the position.

The job title and competencies sought in the job descriptions differ from those proposed in the literature. Specific areas of difference include the title (none of the job descriptions analyzed explicitly used the title performance consultant), role in needs analysis and client relationships, technology competence (the job descriptions sought little, if any, while the literature suggests broad conceptual knowledge) and qualifications (most job descriptions only require a bachelor’s degree; many training and development professionals have more education).

The profile presented in this paper only represents that used in job descriptions (typically an idealized version) and in a particular national context. But if the results are validated with other methodologies and in other contexts, they suggest that the actual consulting role significantly differs from the one conceptualized in the literature.

The findings suggest that the consultant role conceived in the literature differs from the actual job expected by employers, at least as reflected in job descriptions. Research with incumbents in the job is needed to assess whether the inconsistencies are also reflected in the day-to-day work.

Social implications validate the broad concern that trainers have skills and talents to offer organizations that those organizations do not fully utilize.

The paper provides one of the few empirical studies of the job responsibilities of a performance consultant.

Builds on the work of previous authors to present a cyclical model of the process of consultation. Also argues that when consultation is perceived in this way the process becomes consistent with models of experiential learning and learning styles developed by Kolb and Honey and Mumford. This unification serves as a guide for practice and gives further insight into potential difficulties.

Reports research by interview into the effectiveness of management training for 40 medical consultants in two business schools which indicates that while learning during the business schools′ programmes was mostly approved of, subsequent application of that learning has been more limited. Training can be made more effective by preparation before a programme, high key management of the stages and progress of training, an effective partnership between purchasers and providers of programmes, and clear support and expectations from managers.

The field of organization development is fragmented and lacks a coherent and integrated theory and method for developing an effective organization. A 20-year action research program led to the development and evaluation of the Strategic Fitness Process (SFP) – a platform by which senior leaders, with the help of consultants, can have an honest, collective, and public conversation about their organization's alignment with espoused strategy and values. The research has identified a syndrome of six silent barriers to effectiveness and a dynamic theory of organizational effectiveness. Empirical evidence from the 20-year study demonstrates that SFP always enables truth to speak to power safely, and in a majority of cases enables senior teams to transform silent barriers into strengths, realign their organization's design and strategic management process with strategy and values, and in a few cases employ SFP as an ongoing learning and governance process. Implications for organization and leadership development and corporate governance are discussed.

This paper aims to examine factors which influence how tacit knowledge is built and applied by client-facing consultants.

Qualitative methods (interviews, thematic analysis) were used to gather and analyse data from 15 consultants in an agricultural extension context.

Twenty-six factors about how tacit knowledge is built and applied to action emerged, and are presented grouped into four areas: tacit knowledge needed to be successful; how tacit knowledge is presently built; challenges in turning knowledge into action; and ways that building tacit knowledge might be better supported by the organization.

How the building of tacit knowledge can be accelerated for new organizational members will be of interest to those not only in agricultural extension, but more generally to those managers in organizations who must design and implement training and mentoring programmes for those who support customers and users of their products and services.

The findings provide insight into the mechanisms of building tacit knowledge in client-facing consultants. The experience-based perceptions about effective knowledge-building processes and strategies may contribute to more effective intake and training programmes for consultants.

Between 1993‐5, a small team of university researchers organised an action learning programme for management teams in a laboratory medical service within the National Health Service. The purpose of the programme was to introduce medical consultants to a different form of learning, namely participatory action learning facilitated by the researchers. A cyclic programme, of problem identification, planning, action and review, was agreed. In this article the author utilises the completed project to clarify the interrelated concepts of action learning and action research which are increasingly being utilised for management education in the National Health Service.