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Hospitality and tourism management; strategic management; marketing, transportation system management and human resource management.

Undergraduate in business and management and hospitality and tourism management.

This teaching case outlines the historical background, successes and challenges of the national airline of Jamaica. It shows how a national airline, which is a heritage asset and one that has provided nostalgic and sentimental value to the Jamaican people and its passengers, had to be divested. The airline has been faced with several challenges; the major one being high-operating costs, especially in light of the global economic recession. The case also highlights the various procedures carried out by the Government of Jamaica before and after the divestment arrangement and also by the acquirer, Caribbean Airlines.

The student should be able to: first, differentiate among the various strategic management terms and concepts used in the case; second, explain the importance of strategic decisions versus emotional decisions; third, assess the environmental factors that impacted Air Jamaica's operation; fourth, analyse the environmental factors that should have been considered by Caribbean Airlines before making the decision to acquire Air Jamaica; fifth, carry out a comparative analysis of the various corporate-level strategies to identify the best option for the Government of Jamaica; sixth, propose reasons why Caribbean Airlines acquired Air Jamaica.

Teaching note.

Tertiary education in the Anglophone Caribbean, particularly in Jamaica, has become highly competitive and complex and increasingly influenced by global neoliberal discourses. This free-market driven development is partly evidenced by the proliferation of national, regional, and international providers. Yet, within this seemingly unrelenting international influence, one can also detect more recent approaches by regional governments in concert and individually, through policy and systems of governance to reassert their sovereignty and retain some level of regulation and ownership of tertiary education. This chapter establishes an analytical framework for understanding these tertiary education governance changes by drawing on the principles of critical educational policy analysis. The chapter scrutinizes the multiple sources of power, international, regional, and national, that shape the rapid ongoing tertiary educational changes. Ultimately, the chapter argues that Jamaica’s tertiary education governance can be categorized as a shift from the governance mechanisms of “growth driven” to “regulatory control.” The chapter further posits that future regional shifts in tertiary education governance will be shaped by the continuing postcolonial struggles to adapt to the global order while protecting regional and national interests and aspirations.

Purpose: Researchers and advocates alike have noted that persons with disabilities and older persons are the two groups most marginalized by neoliberal economic policies and therefore could come together as a broad-based movement against the roll back of their rights. Yet, these two groups fail to collaborate, and instead compete against one another for an ever-shrinking pool of benefits. This chapter explores the barriers to their collaboration within the context of structural adjustment in Jamaica.

Methods/Approach: The author engages in a critical analysis of neoliberalism's effect on the advocacy strategies of the disability and older persons' movements in Jamaica based on 32 semi-directed depth interviews, participant observation of numerous events, and a survey of media written by local advocates.

Findings: The disability movement makes claims on behalf of their members by focusing on the potential returns that society will gain by providing the opportunities that will make young persons with disabilities productive employees over their lifetime. The older persons' movement advocates by portraying themselves as “vibrant” and worthy of social investment because of the contributions they make. Both of these arguments for inclusion are also exclusionary. The disability movement excludes older persons as potential contributors and the older persons' movement similarly excludes persons with disabilities.

Implications: The only way neoliberalism will successfully be rolled back and universal rights returned is if the disability movement and older persons' movements build an alliance that is more inclusive, including of one another, by rejecting the language of investment and productivity, and instead focus on rights and inherent dignity.

For much of its 43-year history, the community college sector in Jamaica has been plagued by perceptions of inferior status and mediocre tertiary education offerings. The Jamaican colleges have responded to the criticisms by aggressively pursuing quality assurance initiatives such as program accreditation, expanded course offerings, and ongoing curriculum review. This chapter traces the birth and development of the community college movement in Jamaica and the Caribbean and acknowledges the significant achievement of the Jamaican colleges in increasing access to tertiary education. The chapter also examines threats to the open access policy that may have serious implications for education equity and quality. These include inadequate funding, limited infrastructure to support the curriculum, low enrolment of specialized groups, and unsatisfactory completion and graduation rates. Recommendations for policy and practice are proposed.

This study looks at how local grassroots organizations as well as international Women Non-Governmental Organizations (WNGOs) and multilateral organizations such as the United Nations utilize social media to empower women in Jamaica and Brazil. The researchers also evaluate how issues of socio-economic background as well as social media infrastructure influence the selection of entities with which the respective WNGOS connect.

This study uses NodeXL, a social media research tool, to analyze the information found on WNGO social media pages such as Facebook and Twitter. The authors also use content analysis to make sense of the data on WNGO Facebook pages. The study specifically uses summative content analysis, a method that translates the frequency of occurrence of certain symbols into summary judgments and comparisons.

Social media usage by WNGOs in Jamaica and Brazil show striking similarities regarding who gets reached or are connected to the networks. The study reveals that women of lower socio-economic backgrounds in both cases are not being reached via social media. Further, the outcomes of the observed current social media communication patterns on WNGO social media sites suggest the occurrence of what the authors refer to as the “noticeboard” effect, wherein communication patterns are top-down, exclusive, and non-reciprocal in nature.

While social media offer less centralized ways of engaging in communication with local communities, inherent in social media infrastructure are issues of race, gender, and social class that affect how these communication platforms are used, potentially another dimension of the “Mathew Effect” in the context of social media usage for purposes of achieving national development objectives.

With the rise in internet penetration in both countries, WNGOs are increasingly incorporating social media into their communication strategies to accomplish development goals. This study is the first to compare both countries in this respect and so adds new insights to this area of the communication field.

As a Small Island Developing State, Jamaica merits special consideration in discussions on climate change. This reality has arguably been heightened by COVID-19, forcing even more attention to identifying recovery measures which do not exacerbate existing vulnerabilities. Using future scenarios methodology, the chapter identifies four possible scenarios for Jamaica, highlighting the limitations and opportunities for socioeconomic recovery post-COVID-19. In so doing, it also identifies the means, actors and actions for achieving the most desirable scenario from the perspective of resilience and adaptation to climate change (SDG 13) and the preservation of biodiversity (SDGs 14 and 15). It concludes that Jamaica is currently on a trajectory which does not sufficiently consider the risks of climate change and biodiversity loss. Notwithstanding, there is optimism that the government will implement policies to arrest the current trajectory, including integrating economic development planning with the imperatives for climate change adaptation and protecting biodiversity and giving more voice to non-governmental stakeholders.

Few studies assess how child abuse and neglect (CAN) affects adolescents’ mental health. Further, the majority of studies conducted to date discount the individual CAN items and report overall prevalence rates for different types of abuse and neglect. The purpose of this study was to examine the levels of and gender differences in CAN subtypes, lifetime prevalence of individual CAN items and the contribution of different CAN subtypes for explaining depression, anxiety and irritability.

The sample included Jamaican (n = 7,182, 60.8% female) and Ugandan (n = 11,518, 52.4% female) youths. The authors used a population-based cross-sectional study design. Youths completed an anonymous survey in school settings.

The authors found gender differences in the levels of CAN subtypes. Maltreatment behaviors of lesser severity were more commonly endorsed by the youths than those of greater severity. Neglect and emotional abuse were the strongest correlates of depression (e.g. neglect: ß = 0.23, among Jamaican youths; emotional abuse outside-the-home: ß = 0.23, among Ugandan girls), anxiety (e.g. neglect: ß = 0.17, among Ugandan girls; emotional abuse outside-the-home: ß = 0.27, among Ugandan girls) and irritability (e.g. emotional abuse in-the-home: ß = 0.17, among Jamaican boys; emotional abuse outside-the-home: ß = 0.17, among Ugandan girls) in most samples.

These findings will inform policymakers and professionals working with youths in Jamaica and Uganda, providing comprehensive contemporary insights beyond existing research in these regions.

It has been suggested that homicides in Jamaica are partly driven by conflicts among criminals over funds coming from international lottery scams; most of these funds are channeled into the country via remittances. This study aims to determine the empirical relationship between remittances and homicides in Jamaica over the period 1985–2019.

The authors apply an error correction modelling framework while accounting for indicators of changes in socioeconomic conditions.

There are two. First, the authors find from impulse response analysis of the long-run dynamics that an increase in remittances is associated with an increase in homicides, and vice versa. Second, the authors find that there is bidirectional Granger causality between remittances and homicides in the short run.

Two important implications are that policies should be strengthened to channel remittances to productive and legal investment opportunities and that greater efforts may be needed to stem the flow of funds coming from international lottery scamming and other illegal activities.

This is the first study that examines the dynamic relationship between remittances and homicides in Jamaica from a robust statistical perspective.

Realizing value from information and communication technology (ICT) in procurement in developing countries is complex due to diverse stakeholders and intertwined procurement processes. The purpose of this paper is to examine the experience of the Government of Jamaica in leveraging ICTs as an intervention to transform its procurement operations and combat corruption.

The study examines conversations with employees in the Government of Jamaica to understand key milestones in its procurement history. Based on the view that the intervention context is an ecosystem where multiple and inconsistent views of the e-procurement system evolve over time, the study analyzes milestones to reveal key actions that contributed either to the initial success of or introduced challenges to the e-procurement system.

The findings suggest that inducing positive sentiments about the intervention through transparency will overcome a long history of negative sentiments about the initiatives of government bodies in general. Furthermore, positive sentiments may not be directly related to the e-procurement system.

The study offers important insights that government bodies in similar contexts can apply to guide initiatives for transforming procurement operations. For instance, training should emphasize not only the technical aspects of the system from the perspective of different stakeholders but also their job descriptions. Future research may examine other initiatives in developing countries to compare the role of sentiments over time.

The study adopts a unique approach to understand the experience of a developing country in harnessing ICTs to transform procurement operations.

This study aims to highlight the barriers inhibiting the implementation of initiatives that seek to transform the efficiency, effectiveness and service delivery of government processes and systems through the use of information and communication technologies (ICTs, e-Government) in Jamaica.

The methodology used for this study was “Qualitative Description”. Qualitative Description is guided by the Qualitative Descriptive Research Design and is epistemologically located within the Interpretivist Paradigm. The data collected for this study were based on the principle of judgmental sampling. In total, 23 experts working at various levels of e-Government implementation in Jamaica were interviewed for this study.

It can be argued from the data analyzed that the factors which undermine the use of ICTs to improve government efficiency, effectiveness and public service delivery in Jamaica include: technical issues (ICT infrastructure, privacy and security), social issues (culture and the digital divide) and financial issues. Organizational issues such as top management support, resistance to change to electronic ways, lack of collaboration, lack of qualified personnel and training courses were not identified as barriers to e-Government in Jamaica.

The direct implications of the study are confined to the shores of Jamaica.

This study provides government agencies in Jamaica with an opportunity to identify the practical gaps in e-Government implementation. At the global level, the study provides international development agencies that are currently funding, and those that have an interest in funding e-Government initiatives in Jamaica, with an understanding of the challenges to e-Government implementation in the country. Additionally, the study provides an opportunity for scholars doing cross-national qualitative study to compare and contrast the e-Government barriers identified in Jamaica with other countries and to further determine factors which may contribute to these similarities and differences and explore a possible holistic solution to these barriers.

The study draws attention to the problem of exclusion for those citizens affected by the digital divide, the problem of infrastructure and/or structural challenges such as poverty and are unable to access e-Government services. The study also highlights the problem of trust in the government by Jamaican citizens and the implication of this trust issue for e-Government implementation in the country.

The study addresses the global scholarly and policy gap in the literature, as it relates to Caribbean experiences with barriers to e-Government implementation and, therefore, provides data for global comparative analysis. The study also contributes to global attempts to holistically understand the e-Government phenomenon by extending the current discourse to the Caribbean.