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This study provides a critical review of the literature on information literacy in the workplace and its relevant issues. The purpose of this study is to examine two elements: how the predominantly academic information literacy is experienced in the workplace; and review how academically based information literacy frameworks can be used to increase performance in the workplace.

A critical approach to information literacy was implemented for the introduction and background information by searching for scholarly publications referring to information literacy and information literacy in the workplace. Overall, 65 published articles in English were selected and found suitable.

According to the existing literature, very few frameworks tailored to specific workplaces have been discovered and were all found to be pertinent to academic settings that included researchers. The review revealed the perceived positive role of information literacy in raising work performance. The paper concludes that the benefit for information literate employees and employers is apparent, but those differences in academic information literacy and workplace information literacy are significant.

Information literacy frameworks for the workplace, when used, are still heavily reliant on the educational sector and need to be further researched in order for them to adequately address specific workplace contexts and their socially collaborative information literacy activities.

The purpose of this paper is to suggest a framework for workplace information literacy based on a case study at the Central University of Technology (CUT), Free State (South Africa).

The framework is based on a literature survey covering case studies from the private, public and academic sector and a case study conducted at the CUT, Free State (South Africa). A mixed methods approach was followed using questionnaires, individual interviews and focus group interviews. Descriptive statistics and qualitative data were collected.

The data analysis reveals a need as well as support for workplace information literacy. It addresses institutional buy-in, the need for alignment to the institutional strategy, inclusion of workplace information literacy in job descriptions, whether workplace information literacy should be optional or mandatory, whether it should address the needs of all staff members, the responsibility for a workplace information literacy programme, perceived benefits, etc.

The proposed framework can be used at the CUT, Free State. As a general framework it can also be used in other academic contexts as well as in the public and private sector.

Although several studies on workplace information literacy have been reported, the literature survey did not trace a suitable framework that can guide the design and implementation of workplace information literacy in academic contexts. This paper intends to contribute towards filling this gap.

Information and digital literacy have recently received much interest, and they are being viewed as critical strategic organisational resources and skills that employees need to obtain in order to function at their workplaces. Yet, the role of employees' literacy seems to be neglected in current literature. This paper aims to explore the roles that information and digital literacy play on the employees' perception in relation to usefulness and ease of use of digital technologies and consequently their intention to use technology in the practices they perform at the workplace.

This paper builds a conceptual model with key constructs (information literacy and digital literacy) as new antecedents to the technology acceptance model and aims to establish that information literacy and digital literacy are indirect determinants of employees' intention to use digital technologies at the workplace. The data set used in this paper comprises of 121 respondents and structural equation modelling was used.

The findings reveal that both information literacy and digital literacy have a direct impact on perceived ease of use of technology but not on the perceive usefulness. The findings also show that both literacies have an indirect impact on the intention to use digital technology at work via attitude towards use.

Managers and decision-makers should pay close attention to the literacy levels of their staff. Because literacies are such an important skillset in the digital age, managers and chief information officers may want to start by identifying which work groups or individuals require literacy training and instruction, and then provide specific and relevant training or literacy interventions to help those who lack sufficient literacy.

This is one of the first studies to consider information literacy and digital literacy as new antecedents of the technology acceptance model at the workplace environment.

The workplace is a context of increasing interest in information literacy research, if not necessarily the most visible (Cheuk, 2017). Several studies have described contextual, relationship-based experiences of this subjective, knowledge-development focussed phenomenon (Forster, 2017b). What research contexts and methods are likely to be most effective, especially in workplaces which contain professions of widely differing ontologies and epistemological realities? The paper aims to discuss these issues.

An analysis and description of the value and validity of a “qualitative mixed methods” approach in which the thematic form of phenomenography is contextualised ethnographically.

This paper describes a new research design for investigation into information literacy in the workplace, and discusses key issues around sampling, data collection and analysis, suggesting solutions to predictable problems. Such an approach would be centred on thematic phenomenographic data from semi-structured interviews, contextualised by additional ethnographic methods of data collection. The latter’s findings are analysed in light of the interview data to contextualise that data and facilitate a workplace-wide analysis of information literacy and the information culture it creates.

Insights from recent research studies into information literacy in the workplace have suggested the possibility of an epistemologically justifiable, qualitative mixed methods design involving an ethnographic contextualisation of a thematic phenomenographic analysis of the information culture of an ontologically varied and complex workplace – with the potential for descriptive contextualisation, categorisation and generalisability.

The aim of this chapter is to frame the key issues in workplace information literacy. This chapter is the personal experiences and observations of the author with over 30 years of experience in intranets, corporate libraries and product development. The workplace is not a single or uniform population, as can be said broadly about mass markets like consumers, K-12 students, or undergraduate scholars. Workplaces are defined as the workers in both not-for-profit and for-profit sectors who are tasked with running the organization and delivering services to end users like learners, customers, clients, patients, etc. This chapter explores these issues and frameworks through key target audiences in commercial and institutional workplace environments such as:

• Teachers (as opposed to students)

• Faculty (professors as opposed to young scholars)

• Corporate administrators and business decision-makers, executive, professionals, consultants, accountants, auditors, MBAs, managers

• Medical professionals such as doctors, nurses, pharmacists

• Lawyers (in both private practice and internal corporate and government work)

• Engineers

• Creative professions (artists, advertisers, marketers, etc.)

Teachers (as opposed to students)

Faculty (professors as opposed to young scholars)

Corporate administrators and business decision-makers, executive, professionals, consultants, accountants, auditors, MBAs, managers

Medical professionals such as doctors, nurses, pharmacists

Lawyers (in both private practice and internal corporate and government work)

Engineers

Creative professions (artists, advertisers, marketers, etc.)

This paper aims to outline work to support the employability agenda in the Library at the University of Sheffield, set in the context of debates about the nature of employability, employability skills and information literacy in the workplace.

The paper starts with a brief review of literature on employability and student skills in the UK higher education sector, the place of information literacy as an employability attribute and information literacy in the workplace. It goes on to outline work done in the Library at the University of Sheffield to support the employability agenda. This includes the development of a commercial awareness workshop in collaboration with other services and the incorporation of student and alumni voices in an employability guide.

The literature reviewed highlights the differences between information literacy in the workplace and academia. This could present challenges and opportunities in promoting information literacy as an employability attribute. The case study highlights the benefits of working in collaboration with students and services beyond the library in the employability arena.

The approaches taken in Sheffield may be of interest to other institutions looking to develop support for the employability agenda.

The purpose of this article is to explore the contribution that an information literacy approach to the empirical study of workplace learning can make to how people understand and conceptualise workplace learning.

Three cohorts of fire‐fighters working in two regional locations in NSW, Australia were interviewed using a semi‐structured interview approach. Constructivist grounded theory methodology was employed to work with the data; post‐structuralism.

Study findings indicate that an understanding of information literacy and information literacy practices contributes to workplace learning by highlighting the relationship between different modalities of information, and the relationship between workplace learning and professional identity. Information literacy is not solely confined to developing skills related to accessing information in textual or digital modalities, but requires access to social and physical sources of information.

The information literacy approach contributes to a developing understanding of the role of workplace learning by highlighting the process as a catalyst for learning. This process is underpinned by ways of knowing about the types of situated information sources that are valuable for learning about practice and profession.

This chapter examines the efforts undertaken to restructure the legal education system in South Africa and Nigeria. It investigates the connection between contextual influences and professional development, particularly with respect to the concept of legal information literacy and the value of acquired educational skills in the context of legal practice. The chapter provides insights to the needs and challenges for graduate requirement for legal information literacy skills in the effort to ensure productivity in the legal education system in Africa. Data were obtained using both quantitative and qualitative approaches. Outcomes from the study were supportive of the importance of information literacy as central to the development of professional competence. Findings also point to a need for greater collaboration between the legal education system and the legal profession in narrowing the gap between the teaching and practice of law specifically in the design and implementation of an information literacy framework for the legal education system.

To describe the various landscapes in which information literacy has been explored and to propose new ways of thinking about information literacy.

Draws on constructivist‐influenced grounded theory method employed during doctoral research into information literacy practices of firefighters.

Information‐literate people are more usefully described as being engaged, enabled, enriched and embodied. Information literacy is conceptualized through this research as a way of knowing. The revised and extended definition is a more appropriate one to underpin an emerging ontological perspective on information literacy and to foster an understanding of information literacy as a meta‐competency.

The research was limited to an in‐depth exploration of one professional group in one geographic location over 18 months.

The provision of a broader definition of the information literacy and the illustration of how information is perceived in a variety of concepts broadens librarians' and educators' understanding of information literacy. It offers librarians and educators a different way of thinking about information literacy.

This paper reports and expands upon original doctoral research of significance to information professionals and educators.