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The purpose of this paper is to know how do early-phase planning of real estate (RE) and facilities management (FM) create value for owners and users of commercial and public sector buildings.

The data were collected in Norway in 2015 through a national online survey (N = 837). The sample gives a good picture of Norwegian owners’ and even users on tactical-level (customer) perspectives on RE and FM. The data have been analysed through descriptive statistics and exploratory factor analysis. The hypotheses have been tested through analyses of correlations and ordinary least square (OLS) linear regressions.

Exploratory factor analysis made it possible to establish seven composite variables (constructs). Based on these seven constructs, six hypotheses were derived and tested. Obstacles and financials have no significant effect on buildings’ perceived usability. The most important factors during early-phase planning that influence buildings’ perceived usability and lifetime value creation are measures promoting environment and life-cycle costs (LCC), FM, adaptability and image.

Further empirical and preferably, comparative studies are needed to establish whether the findings can be generalized. The study has shown that a building’s usability and lifetime value creation is largely determined by decisions made during early phase planning.

Well-founded early-phase planning of RE and FM may actually provide very high return on the investments and significantly improve the buildings’ lifetime value creation for owners and users. Early-phase planning is also of great importance both for buildings’ physical design, as well as for successful FM during the buildings’ use phase, and may prevent irreversible blunders.

This is a large N empirical study in Norway. The findings indicate what owner and users of buildings should emphasize during early phase planning.

Increasing focus on sustainability, in general, climate change impact, circular economy and a substantial need for CO₂ footprint reduction within the construction industry, requires new knowledge and processes regarding the existing buildings. To satisfy new laws and regulations for new buildings is an easier challenge in comparison with possibilities in existing building stock which has the biggest contribution to sustainability within the construction industry. The purpose of the study is to develop and present a standardized process for sustainable refurbishment which, in addition to technical aspects, has a goal to create “well-being” for stakeholders, people organizations in private and public businesses and society itself.

The latest state of the art in the mentioned field has been assessed, and the developments along with potential future research focus have been identified. The process is presented in this paper, from the starting point of establishing the Norwegian standards in 1995 (NS 3454) until now, the development of the new CEN standard (prEN 17860:2022). The basic methodology designed for NS 3454 was improved through Nordic tools for indicator requirements SURE 1 (2011) and SURE 2 (2015). Further development of the tool was adopted by CEN TC 350 Sustainable Construction in 2017 with the aim to extend the good Nordic practices to the European level. In the paper, the design of the new standard prEN 17860:2022 is presented, from the process and content perspective, following the Nordic approach of standardized methodology and enhancing it with new dimensions and evaluation tools. Throughout the years, the standardized methodology, based on NS 3424, has been implemented in practical use for facility management in the Norwegian public sector. Positive experiences and feedback from this practical implementation have been taken into consideration in prEN 17680:2022.

The authors present the guidance, developed as a process, leading facility managers and other stakeholders through sustainable refurbishment standards and rules to make a clear decision about their concrete investment. The tool enables decisions about all three sustainability pillars and better decisions for health, well-being and quality of life. All the characteristics of the standardized methodology from the Nordic approach were supplemented (technical aspects; adaptability; usability; social aspects; energy, water and operational impacts and quality of indoor environment including health aspects) and some new were added (economic, feasibility, climate resilience and embodied environmental impacts). The tool also presents a building performance profile for further service life.

Sustainable cities have been a focus for many years now from various perspectives such as SURE 1 or 2 and CEN TC 350. What these studies neglect is a clear and helpful guideline, supporting the FM, users and investors while deciding the operating and maintaining infrastructure in an urban environment. Better standardized forms give the possibility to make better climate-neutral choices and keep the well-being focus by choosing buildings with a potential for a long lifetime.

The new focus of addressing all stakeholders, including people, promoting sustainable refurbishment by informing, engaging and empowering them to take the decisions.

The purpose of this study is to explore how the discipline facilities management (FM) can be developed in a smart city perspective through considering the current and new FM services under the role of Urban FM, as well as governance structures that limit and enable it.

The approach is primarily theoretical by examining current literature around the ideas of Urban FM and Smart Cities linking them to observations in one city aiming to be a Smart City. This specific paper focusses on maintenance management, workspace management and energy management services in a Smart City perspective.

The results outline how Urban FM can fill the gaps that are apparent in city planning through connectivity to communities and neighbourhoods using the Smart City not only approaches of optimising data but also considers prominent governance structures of FM, Urban FM, City Planning and Smart Cities. The study addresses the limitations of what can be done when cities are not organisations, which make identifying the “core business” obscure and intangible but attempts to overcome this limitation by considering social value in communities and wider linkages to the city environment.

The paper sets out the potential of Urban FM in Smart Cities, but the findings are limited to primarily theoretical research and need further empirical examination.

The results indicate how facilities management can improve services in cities through the digitalisation of cities and the role of Urban FM. The study will be useful for municipalities in examining how to improve facilities, particularly in cities that aspire to be a Smart City and it is also important for policymakers in considering governance structures to meet sustainable development goals.

The study positions the discipline of facilities management in Smart Cities which has the potential to improve facilities in cities and the development of Urban FM.

The purpose of this paper is to assess the status of the physical assets of Norwegian hospital facilities in terms of technical condition, building performance, usability and adaptability, thereby comprehending the main challenges for property management as part of facilities management (FM) within hospitals of the Norwegian Specialist Health-Care Services and permitting a discussion on a more strategic property management role.

The research is based on an action research approach using data collection from surveys, schemes and questionnaires, literature studies, documentation analysis and workshops with an active research team involvement with stakeholders. In-depth interviews were undertaken with owner representatives, property management representatives and health-care deliverers, and a GAP analysis allowed a study of the quality of property management (as part of the FM).

A severe technical backlog was documented together with a strong demand for structural upgrading, which was roughly estimated to be approximately 30-35 billion NOK in 2012 (3.75-4.4 billion euros). Improvements are necessary in all areas of FM delivery within limited economic frameworks, even though several examples of good property management (as part of FM delivery) were found. A gap exists between the general strategy concerning hospital assets and the property management role, particularly with regard to the translation of change in user needs into changed facilities. A need for an increasing professionalization of the role is pressing, turning attention from operational costs and control to potential added value. This requires a shift of focus from the property manager in order to implement visions and goals for the health-care sector, which involves several actions such as an improved communication between stakeholders and technically improved skills, thus ensuring the recruitment and capability of property management staff and improved measurement processes.

This paper give two major recommendations: first, a stronger integration of the property management role as part of the FM delivery with the executive management of the Health Authorities and Regional and Local Health Trusts; and second, a nationally coordinated strategy for the development of property management in the Specialist Health-Care Services (called Strategic FM). The authors believe that developing a pool of competencies at the national level is necessary to develop the tools, methods and standardized measurements to enable a change in the use of the terms of added value and sustainability. Ultimately, this will enhance the assets of the health sector, and this paper suggests a model that allows for this development.

This paper shows a model for property management as a strategic role in a holistic process involving all stakeholders from both the bottom up and the top down. The authors believe this process will engage the stakeholders in agreeing upon a clear vision and set of goals for the health-care service assets.

The purpose of this paper is to develop the empirically tested framework about the knowledge and perception about sustainability of building materials in Prishtina, Kosovo from the perspective of users, construction industry and facility managers.

A survey of representative sections of the population was designed and carried out in the capital city of Kosovo to determine the knowledge and perception of the population about the sustainability of building materials and to determine the main criteria of selection of sustainable building materials. The study may be used as guidelines for sustainable real estate developers in Prishtina during the materials selection process. Qualitative interviews were conducted with architects, consulting engineering companies, construction companies and facility managers from the region of Prishtina with open-ended questions also being used.

Results of quantitative research find that embodied energy, durability and low energy consumption are used as key criteria that influence the materials selection process on the part of users. The results of the cross-case analysis of qualitative measure the perceptions of construction industry and facility managers, according to which durability to a large degree is the main criterion for selection of sustainable building materials followed by embodied energy and low energy consumption.

The study of measurement of level of knowledge and perception about sustainability of building materials in Kosovo focuses only on one pilot city; hence, further research is needed throughout Kosovo to validate the empirically tested tool within other geographical settings in Kosovo.

This survey represents the first quantification of knowledge and perception regarding the sustainability of building materials among users, construction sector and facility managers.