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Care management has developed in a variety of forms. This diary study explores differences in the approach taken to care management in three distinct social service settings: community‐based older people's teams, hospital social work teams also for older people and community‐based teams for adults with mental health problems. Conclusions are drawn both for social care and for health services developing case management for people with long‐term conditions.

This paper reviews evidence about the relationships between NHS services and nursing and residential homes in England and Wales. Since the transfer in 1993 of responsibility for funding nursing and residential home care for less affluent older people to local authority social services departments, nursing and residential care has been widely assumed to constitute part of ‘social care’ services. This obscures the fact that residents of nursing and residential care homes frequently have substantial and complex healthcare needs. While some of these healthcare needs may be met through the care provided within homes themselves, most will require substantial contributions from NHS medical, nursing, pharmaceutical and other services. The National Service Framework for Older People (Department of Health, 2001) prioritises reinvestment in intermediate care services, building on the expectation in The NHS Plan (Department of Health, 2000a) that residential and nursing homes will play a major role in the development of these services. This expectation has been further reinforced by the Concordat with the private and voluntary healthcare provider sector (Department of Health, 2000b). However there is little evidence about the NHS services which are currently provided to nursing and residential homes, nor about the capacity of mainstream NHS services to meet the projected development of intermediate care services within the independent institutional sector. This paper reviews the evidence which is available and highlights some of the priorities which primary care groups in England (local health groups in Wales) will need to consider if they are to develop integrated and good quality services for frail older people.

The purpose of this paper is to review one library's experiences of creating mobile services and illustrate how, by developing expertise in emerging technologies, libraries can foster partnerships with other groups on campus and play a leading role in providing relevant student‐centred services.

The paper begins with a brief summary of mobile services offered by the Ryerson Library prior to the fall of 2008, discusses the results of a mobile device survey conducted that semester, and outlines the resulting mobile services that were developed by the Library which led to a campus‐wide collaboration to develop the framework for a student‐led mobile initiative. The technical framework and project management issues are also discussed.

A survey performed by the Ryerson University Library in the fall of 2008 indicated that smart phones were owned by approximately 20 percent of the student population but that within the next three years this figure could reach as much as 80 percent. To remain relevant, it is important that libraries adapt their services to this new environment.

The paper illustrates how library services can be adapted to the mobile environment and how the library can play a role in broader campus mobile initiatives.

All libraries will be interested in exploring the library services that were developed and adapted for mobile devices and of particular interest to academic libraries will be the building of collaborative relationships with other academic departments to provide services to students.

The aim of this paper is to report on the findings of a systematic literature review‐seeking to elicit existing evidence of the nature of organisational culture in community pharmacy organisations.

This review takes a novel approach to systematically identifying and synthesising the peer‐reviewed research literature pertaining to organisational culture in this setting, its antecedents and outcomes.

The review provides an overview of the scope of and research methods used in the identified literature, together with a narrative synthesis of its findings, framed within five dimensions of organisational culture: the professional‐business role dichotomy; workload, management style, social support and autonomy; professional culture; attitudes to change and innovation; and entrepreneurial orientation.

There is a need for more detailed and holistic exploration of organisational culture in community pharmacy, using a greater diversity of research methods and a greater focus on patient‐related outcomes.

This paper demonstrates that, whilst little research has explicitly investigated organisational culture in this context, there exists a range of evidence describing aspects of that culture, some of the environmental and organisational factors helping to shape it, and its impact on the pharmacy workforce, services delivered and business outcomes. It highlights the importance of the business‐professional role dichotomy in community pharmacy; the influence of individual pharmacists' characteristics and organisational setting; and the impact on pharmacists' wellbeing and job satisfaction and the services delivered. It provides less evidence of the impact of organisational culture on the quality and safety of service provision.

In the post-industrial American city, consumption and women play new and crucial roles. As service, tourist, shopping, and entertainment industries take prominence over or supplement the more explicitly male industrial and financial industries, women entrepreneurs have become significant actors in the city (Benson, 1988; Green, 1997). Femininity overlaps with bourgeois values in gentrification, giving women's actions a special import (Jackson & Thrift, 1995). The ‘ladies’ of gentrification produce new interpersonal dynamics on the streets and sidewalks, helping to facilitate neighborhood change, spread safety and stimulate new community ties.¹ This analysis is based on a multi-year field study and extended interviews of the neighborhood of Williamsburg, Brooklyn in New York City. In the past decade, this ethnic working-class neighborhood's primarily male industrial landscape and female domestic sphere has been supplanted by new mixed-gender, quasi-public spaces. Drawing on Jane Jacobs’ concepts of “eyes on the street” and “public characters” (Jacobs, 1961), I characterize women entrepreneurs as “faces on the street” who serve a key role in the transformation of neighborhood streets. This study focuses on the role of women in the gentrification process as an attempt to address the broader issue of the role of women in urban studies (DeSena, 2000; Leavitt, 2003).

The perception that a particular place is unsafe to live can significantly affect the quality of life of individuals who live there. In Brazil, crime rates in urban centres increase every year, which leads to a constant sense of fear shared by the population. Safety perception may affect the way people move in their neighbourhood and interact with the public environment. In the present study, we addressed the question of safety perception of residents of three areas of the Federal District, the capital of Brazil, and how this perception impacts walking behaviour. Seventeen residents participated in go-along ethnographic interviews, being accompanied in their daily journeys. Each interview recorded the interaction of the participants with the surroundings during their journey. The observations were submitted to content analysis to verify how perception of safety, insecurity and fear of crime affect the decision to walk. The results indicate that the decision to walk interacted with a more positive view of the neighbourhood, that is, perception of safety enhances walking. On the other hand, perception of insecurity and fear of crime discourage the occurrence of this behaviour. The more people fear crime and perceive a place as unsafe, the less they walk and the more they avoid walking in certain places. We conclude with a short note about the use of participatory mobile methods for the study of complex social phenomena such as perceptions and fear of crime.

Loretta Bass, Assistant Professor of Sociology at the University of Oklahoma, earned her Ph.D. in Sociology from the University of Connecticut in 1998. Dr. Bass focuses her research on children and stratification issues in West Africa and the U.S. For her dissertation, Working for Peanuts: Children’s Work in Open-Air Markets in Senegal, she collected and examined both qualitative and quantitative data of child workers and their families. Dr. Bass lived in Senegal from 1994 to 1996, and completed follow-up research in Senegal during the summer of 2000. Her chapter in this collection draws on this research. Her research has appeared in the Population Research and Policy Review, Political Behavior, Anthropology of Work Review, and the International Journal of Sociology and Social Policy.Marilou C. Legazpi Blair is the Assistant Director of Institutional Research at Erie Community College. She received her Ph.D. from Penn State, and has performed a substantial amount of research on issues of child development. Aside from her interests in adolescent status attainment, she has also studied the impact of immigration on both adults and children in the United States. She is currently involved in an examination of adults who return to school for the continuation of uncompleted degree work.Sampson Lee Blair is an Associate Professor at The State University of New York at Buffalo. As a family sociologist, most of his research to date has focused on family relationships, and particularly those between parents and children. More recently, he has been involved in studies of justice issues within the familial context. He recently completed his term as editor of Sociological Inquiry, and is scheduled to be a co-editor of Social Justice Research next year.Sally Bould is Professor of Sociology at the University of Delaware with a joint appointment in the department of Individual and Family Studies. She has published numerous articles in the area of the family, family policy and poverty policy. Another article on this research concerning families and neighborhoods will appear in the 2003 Journal of Family Issues. She is the author of the book, Eighty-five Plus, which examines issues of state and family responsibilities for the oldest old and several articles on the oldest old population in the United States, including disability, caregiving and living arrangements. Currently she is a member of the board of The Carework Network.Tiffani Chin recently finished her Ph.D. in Sociology at UCLA. Her dissertation examined how children’s peer cultures intersect with the schools’ social, academic, and evaluative objectives to influence children’s educational experiences. She is currently a Post-Doctoral Scholar with the Middle School Transition Study, studying oppositional culture and students’ transition from elementary school to middle school. Chin is the author of “‘Sixth Grade Madness’: Parental emotion work in the private high school application process” (Journal of Contemporary Ethnography, April 2000) and a co-author of Tutoring Matters: Everything you ever wanted to know about how to tutor (Temple 1999).Amitai Etzioni is the first University Professor of The George Washington University. He served as president of the American Sociological Association from 1994 to 1995, was Senior Advisor to the White House from 1979 to 1980, and was guest scholar at the Brookings Institution in 1978–1979. From 1958 to 1978, he served as Professor of Sociology at Columbia University. He is the editor of The Responsive Community: Rights and Responsibilities, a Communitarian quarterly. He is the author of twenty-one books, including The Monochrome Society (Princeton: Princeton University Press, 2001), Next: The Road to the Good Society (New York: Basic Books, 2001), The Limits of Privacy (New York: Basic Books, 1999), and The New Golden Rule: Community and Morality in a Democratic Society (New York: Basic Books, 1996), which received the Simon Wiesenthal Center’s 1997 Tolerance Book Award.David A. Kinney received his Ph.D. in Sociology from Indiana University-Bloomington and did post-doctoral work at the University of Chicago. He is currently Associate Professor of Sociology at Central Michigan University and a faculty affiliate at the Center for the Ethnography of Everyday Life at the University of Michigan. His publications have appeared in Sociology of Education, Youth and Society, Personal Relationships During Adolescence (Sage), and New Directions for Child and Adolescent Development (Jossey-Bass). He is currently conducting ethnographic research with children and their parents in a study of how families manage work, home life, and children’s activity involvement in a fast-paced society.Jennie Jacobs Kronenfeld is a Professor in the Department of Sociology, Arizona State University. She holds a doctorate (1976) and a master’s (1973) in sociology from Brown University and a B.A. (1971) in sociology and history from the University of North Carolina. She has published over ninety articles and book chapters in medical sociology, public health, medicine, and health services research. She has authored or co-authored fifteen books, on topics such as the social and economic impact of coronary artery bypass surgery, the federal role in health policy, public versus private models of service delivery in several different human services areas, controversial issues in health care policy and schools and child health services. Her current research interests include health policy issues, especially access to health care and child health care issues, and research on preventive aspects of health care.Yun-Suk Lee is a Ph.D. candidate in the Department of Sociology at the University of Chicago. He is completing his doctoral dissertation on the role of familial relationship in the effect of performance of household tasks on subjective outcomes for children and married people. His research includes comparing several measures of time spent on housework, and studying about changes in working time. In the fall of 2002, he became a Postdoctoral Research Associate with the Cornell Employment and Family Careers Institute.Anna B. V. Madamba is a Research Associate at TIAA-CREF in New York City. With a doctorate in demography, most of her research interests are in the field of educational attainment and performance. Her current research involves the examination of the academic performance of children of single mothers.Kimberly A. Mahaffy is Assistant Professor of Sociology. Her research interests are gender, transitions to adulthood, and adolescent sexual risk taking. She recently edited a special issue for the Journal of Mundane Behavior entitled Mundane Sex. She teaches statistics, research methods, social psychology, social problems, and a senior seminar in gender and adolescence at Millersville University of Pennsylvania.Sarah H. Matthews is Professor of Sociology at Cleveland State University. Her current research focuses on the everyday lives of children whose mothers are in a drug treatment program. Her earlier research in the sociology of aging has appeared in gerontology and family journals. Her research on relationships among members of older families is reported in a forthcoming book, Sisters and Brothers/Daughters and Sons: Meeting the Needs of Old Parents.Kathleen M. Mathieson is currently a doctoral student in the Department of Sociology, Arizona State University. She holds a master’s degree in Sociology from ASU. Her research interests focus on medical sociology, including concerns of aging, child health and mental health as impacted by work and family conflicts. She has published on the maintenance of functional independence for the elderly, and has presented papers on this topic as well as on child health and child health policy issues.Meredith Phillips is Assistant Professor of Policy Studies and Sociology at UCLA. Phillips’s research focuses on the relationship between social inequality and academic success. Her current projects include a mixed-method study of the academic achievement of college students at a highly-selective university, an ethnographic study of the development of oppositional culture during students’ transition from elementary to middle school, and a statistical study of the distribution of school quality nationally. Phillips is the co-editor of The Black-White Test Score Gap (Brookings, 1998).Katherine Brown Rosier is currently Assistant Professor of Sociology at Central Michigan University. Her recent book, Mothering Inner-city Children. The Early School Years, was published in 2000 by Rutgers University Press. Other publications have appeared in The Journal of Contemporary Ethnography, Human Development, The Journal of Comparative Family Studies, and several other journals and edited volumes. While continuing to write on experiences of low-income African American children and families, she is also conducting research and writing a book with colleague Scott L. Feld on Louisiana’s Covenant Marriage.Barbara Schneider is Professor of Sociology at the University of Chicago and the Co-Director of the Alfred P. Sloan Center on Parents, Children, and Work. Author of several books, articles and monographs, Dr. Schneider is concerned with encouraging the cognitive and social development of America’s children by reshaping the responsibilities of families, schools, and society. Most recently Dr. Schneider has completed two books, The Ambitious Generation: America’s Teenagers, Motivated but Directionless, and Becoming Adult: How Teenagers Prepare for the World of Work. In both works she discusses how adolescents develop attitudes, skills and expectations about their adult careers.Kimberly A. Scott, Ed.D. is Assistant Professor in Hofstra University’s Foundations, Leadership, and Policy Studies department. She specializes in sociology of education, sociology of childhood, and qualitative research methods. Her research interests include examinations of race, class, and gender influences on the social and academic self-development of elementary school students. She has publications in Equity and Excellence, Journal of Negro Education, and Childhood: A Global Journal of Childhood Research. Currently, she is co-authoring a Rowmann and Littlefield book with Sarane Book entitled, Sociology of Children and Childhood.Linda J. Waite, Ph.D. is the Lucy Flower Professor of Sociology and Co-Director of the Alfred P. Sloan Center on Parents, Children and Work at the University of Chicago, where she also directs the Center on Aging. She is past Chair of the Family Section of the American Sociological Association and Past President of the Population Association of America. Her current research interests include the working family, especially dual-career couples with children and the impact of job characteristics on parenting. She is also interested in the role of the family at older ages in functioning of individuals, intergenerational transfers and exchanges, and employment. She has published widely on the family, including an award-winning book with Frances Goldscheider, New Families, No Families: The Transformation of the American Home. Her most recent book, The Case for Marriage: Why Married People are Happier, Healthier, and Better Off Financially, with Maggie Gallagher, won the 2000 book award from the Coalition for Marriage, Family, and Couples Education.

This paper seeks to investigate conditions under which entrepreneurs emerge as agents of effective and sustainable change in UK National Health Service Trusts.

The research synthesises literature on changing regulatory structures (“post‐bureaucracy”) and entrepreneurial behaviour to understand how individual identity construction is informed both by context and by individual attributes. Thematic analysis of interview data involving managers from 11 NHS Trusts, including detailed analysis of six transcripts, focuses on regulatory processes, the emergence of entrepreneurial behaviour and outcome variations in workplace innovation and improvement.

This study identifies co‐existing modes of regulation, which interact with individual behaviour, generating strategies differentiated as entrepreneurial or conformist. Four ideal types are identified: organisational entrepreneurship, resisted or dissonant entrepreneurship, conformity, and symbolic entrepreneurship. Analysis reinforces those literature findings, which suggest that the interaction of regulatory structures and the identity work of individuals influence the emergence of entrepreneurial behaviour and the effectiveness of change.

The ability to achieve effective and sustainable outcomes varies considerably even between NHS Trusts faced with comparable challenges in implementing nationally prescribed targets. This variance is explained in terms of the organisation's ability to generate the structures, processes, individual competence and motivation which enable employees at all levels to act entrepreneurially with the ability and legitimacy to achieve strategic goals by working creatively in the spaces between formal organisational structures.

The study identifies specific conditions, which stimulate the emergence of entrepreneurs as agents of effective and sustainable change in the NHS, identifying factors that policymakers should consider when implementing change.