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The purpose of this paper is to evaluate the effectiveness of negotiation training delivered to senior clinicians, managers and executives, by exploring whether staff members implemented negotiation skills in their workplace following the training, and if so, how and when.

This is a qualitative study involving face-to-face interviews with 18 senior clinicians, managers and executives who completed a two-day intensive negotiation skills training course. Interviews were transcribed verbatim, and inductive interpretive analysis techniques were used to identify common themes. Research setting was a large tertiary care hospital and health service in regional Australia.

Participants generally reported positive affective and utility reactions to the training, and attempted to implement at least some of the skills in the workplace. The main enabler was provision of a Negotiation Toolkit to assist in preparing and conducting negotiations. The main barrier was lack of time to reflect on the principles and prepare for upcoming negotiations. Participants reported that ongoing skill development and retention were not adequately addressed; suggestions for improving sustainability included provision of refresher training and mentoring.

Limitations include self-reported data, and interview questions positively elicited examples of training translation.

The training was well matched to participant needs, with negotiation a common and daily activity for most healthcare professionals. Implementation of the skills showed potential for improving collaboration and problem solving in the workplace. Practical examples of how the skills were used in the workplace are provided.

To the authors’ knowledge, this is the first international study aimed at evaluating the effectiveness of an integrative bargaining negotiation training program targeting executives, senior clinicians and management staff in a large healthcare organization.

The complex and occasionally chaotic nature of health care has been previously described in the literature, as has the broadening recognition that different management approaches are required for different types of problems rather than a “one size fits all” approach. The CYNEFIN framework from Snowden outlines a consistent cognitive approach that offers the leader and leadership team an ability to urgently apply the correct actions to a given situation. This paper proposes a variant CYNEFIN approach for healthcare.

Consistent and accurate decision-making within health care is the hallmark of an effective and pragmatic leader and leadership team. An awareness of how one’s cognitive biases and heuristics may adversely impact on this cognitive process is paramount, as is an understanding of the calibration between fast and slow thinking.

The authors propose a variant CYNEFIN approach for health care of “act-probe-sense-respond” to resolve complex and time-critical emergency scenarios, using the differing contexts of a cardiac arrest and an evolving crisis management problem as examples. The variant serves as a pragmatic sense-making framework for the health-care leader and leadership team that can be adopted for many time-critical crisis situations.

The variant serves as a pragmatic sense-making framework for the health-care leader that can be adopted for many crisis situations.

Sustainable growth indicates how rapidly sales can increase when new assets required to support higher sales levels are financed solely through additions to retained earnings and new debt. The sustainable growth model provides a way for public policy makers to assess the need of any particular sector of an economy for government‐sponsored export development assistance. These assessments are the macro equivalent of product portfolio analysis. The sustainable growth approach, however, is less subjective and requires far less data input than the directional policy matrix approach recommended by others. The two approaches should be viewed as complementing one another. Selection of export development programmes can be improved by assessing the impact of any given programme on the components of an industry′s sustainable growth level. This should help to avoid initiatives that would impair the global or regional competitiveness of industries with long‐term comparative advantages.

Describes the modularity and flexibility of the WAGO I/O systems allowing connectivity of sensors and actuators to PLCs and PCs via the major fieldbus systems, and concludes that a modular approach leads to a greater saving in installed costs, installation and commissioning times for factory automation projects.

Points out that numerous studies have attempted to understand the behavior of television viewers. Gone are the days when the entire family gathered around the television, paying rapt attention to the programming. Suggests that the television as “family hearth” has been replaced, as viewers are more aptly characterized as “nomadic”, wandering from channel to channel, from room to room, and from activity to activity. Reports on an in‐depth study of the activities, patterns of behavior, locations of viewing, and attitudes of everyday consumers toward television in the 1990s. Multiple observational methods were used, ranging from unobtrusive observation of viewing, sketches made by viewers of their television viewing location, and focus group interviews. Findings suggest that advertising not only competes with other television shows for the consumer′s attention, but also competes with a multitude of activities, interruptions, and even other televisions within the same or adjacent rooms. Such findings pose a much more complex picture of “cutting the clutter” than that which is traditionally assumed; suggests managerial implications and recommendations for further understanding the complexities of viewer behaviors.

Before leaving the subject of the relations of the Public Analyst to the Medical Officer of Health it is desirable to refer to a matter which sometimes gives rise to difficulties and to disagreements between the two officers. Apparently by a legal oversight the duty of looking after the water supply of a district is allotted to the Medical Officer—but there is nothing to show in what way and to what extent he is to be personally occupied in carrying out this task. It also happens that water is specifically excluded from the scope of the Sale of Food and Drugs Acts, and, in view of these circumstances, some Medical Officers have adopted the idea that their duties are not to be limited to administrative work in this connection, but that it is also incumbent on them to make the necessary analyses; while in other, and perhaps more frequent instances the local autherities, particularly in country districts, deliberately place that burden on the shoulders of the Medical Officer when arranging the conditions of his appointment.

The purpose of this study is to offer advice to the Macao Special Administrative Region (SAR) Government regarding the tourist and traffic flow concerning how these contribute to congestion in World Heritage Site (WHS) elements and make recommendations regarding the management of tourist flows and traffic congestion.

The research undertaken in this study is partially longitudinal. The case study is also partially ethnographic in that tourist behaviour at key sites has been observed. Concerning the specific methodology applied, data collection techniques are chosen to provide a multiplicity of data sources: on-site observation and semi-structured telephone interviews.

The study is found that Macao was at a crossroad. All stakeholders needed to take some responsibility for implementing actions recommended that would ensure that Macao SAR’s World Heritage assets would be used responsibly for future, as well as for present generations.

The study has shown that better and long-term understanding of congestion is necessary to inform better visitor management decision-making, enhance tourist experience and discover the factors that influence visitor satisfaction. It is also needed to reveal aspects of stakeholder readiness and barriers to action.

Under this heading arc published regularly abstracts of all Reports and Memoranda of the Aeronautical Research Council, Reports and Technical Memoranda of the United States National Advisory Committee for Aeronautics and publications of other similar Research Bodies as issued