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The purpose of the study is regarding the development of eco-oriented technologies for obtaining the building gypsum materials with the involvement of industrial by-products or waste.

The scanning electron microscopy, X-ray microanalysis and IR spectral analysis were used to study the structure of gypsum matrix. The method of comparison of modified and unmodified gypsum matrix was used. Physical modeling of gypsum matrix crystallization is used to study changes in the morphology of hydration products.

The experimental results show that the addition of technical soot into a gypsum binder leads to a change in the morphology of crystalline hydrates of calcium sulfate dihydrate. Results of the scanning electron microscopy, X-ray microanalysis and IR spectral analysis confirm the change of physical and mechanical characteristics of the gypsum binder due to the structural modification of the gypsum matrix with ultrafine carbon soot. The achieved degree of the structural modification of the gypsum matrix is compatible with the results obtained when the gypsum binder was modified with dispersions of carbon nanotubes.

The morphology of the crystalline hydrates of the gypsum matrix with the addition of 0.04%, 0.06% and 1% of the carbon soot is characterized by the transition of the classical needle-like structure of gypsum dihydrate to the lamellar structure of increased density. One can observe the formation of intergrowths around ultrafine carbon soot particles. The studied carbon additive can improve strength characteristics of the gypsum matrix.

Public agencies contract out to pursue a variety of goals. But, these goals cannot be realized if the performance of contractors is not assessed and monitored. This study examines the state of performance measurement and contract monitoring in the U.S. transit agencies. We focus on three research questions: (1) What monitoring capacity exists within transit agencies? (2) What monitoring methods are used by transit agencies? (3) What performance measures are tracked by transit agencies? We find monitoring units are common in a third of agencies in the study. Service and customer complaints are the most common performance measures, while penalties and liquidated damages are the most frequent form of penalties. Finally, we find that transit agencies utilize a variety of output and outcome measures to monitor contractors.

The phenomenon of positive autocorrelation in daily stock index returns is often viewed as a consequence of stable behavioural patterns of certain investor groups (see, e.g., Sentana & Wadhwani, 1992; Koutmos, 1997). However, such patterns may change due to extreme events, that is, financial crises, and thus affect the autocorrelation in returns. Emerging markets and especially BRIC countries have experienced severe crises in the last 20 years and are therefore a suitable object for studying this effect.

The focus of this chapter is on identifying substantial changes in the autocorrelation of BRIC markets' index returns after experiencing upheavals of the financial system. For this purpose, we look for structural breaks in the parameters of an ARMA–GARCH model with the standard endogenous search procedure.

Our approach yields no statistically significant evidence of the autocorrelation changes due to the crises. Only in India the decline in autocorrelation in 1998 seems to be economically relevant, but is not significant statistically. Significant shifts that we could identify were rather related to microstructural changes, such as abolishment of price change limits by China and the removal of a leading player in India's market in 1992. All in all our results suggest that even though extreme negative events on financial markets may induce changes in feedback trading strategies, their influence on autocorrelation is not pronounced enough. The impact of other factors, in the first place of regulatory changes, seems to be of larger relevance.

Emerging financial markets have largely proven resilient to the consequences of the Global Financial Crisis. While this owes much to the bitter experience and economic strategies developed and implemented following the Asian Financial Crisis of 1997–1998, providence also played a hand in that relatively few of its financial institutions were exposed to the complex structured products that underpinned the demise of many financial intermediaries in the United States and Europe. The objective of this volume is to investigate and assess the impact and response to the crisis in emerging markets from a number of perspectives. These include asset pricing, contagion, financial intermediation, market structure and regulation. Our hope is that the assembled chapters offer clear insights into the complex financial arrangements that now link emerging and developed financial markets in the current economic environment. The volume spans four dimensions: first, a series of background studies offer explanations of the causes and impacts of the crisis on emerging markets more generally; then, implications are considered. The third and final sections provide insights from regional and country-specific perspectives.

This study aims to systematize and critically analyse existing indices and frameworks on digital capabilities with the focus on consumers’ digital capabilities, identify opportunities for their further development and suggest agenda for future research.

A sample of 18 frameworks and indices of consumers’ digital capabilities were compared based on their purposes, stakeholders, scope and application areas.

The study concludes with propositions that generalise current views on conceptualisation, measurement and management of consumers’ digital capabilities. Each proposition is further investigated in terms of possible implications for research and practice.

The study indicates opportunities for businesses not only to consider consumers as recipients and adopters of digital technologies but also to aim to understand how to proactively involve consumers in value co-creation, help them be better educated and have a comprehensive understanding of potential outcomes of their participation in the digital economy.

Highlighting individual consumer perspective in existing indices and frameworks will help consider the interests of society and provide win-win opportunities for everyone involved in the digital marketplace through bottom-up engagement in addition to top-down regulation and monitoring.

This study contributes to the extant literature threefold: firstly, existing digital capability frameworks and indices are systematized and critically investigated using criteria of stakeholders, purpose and aims; secondly, consumers are identified as principal stakeholder group whose interests are insufficiently presented in existing indices; thirdly, an integrative approach is suggested for a crucial comparison of existing indices, frameworks and their methodology with the focus on consumers’ interests.

The development of service activities at the present stage of the economy is increasingly taking its place in the market for the provision of services, thereby intensifying competition among service organisations.

In the process of research, the author identified the main ways to improve the quality of customer service.

A theoretical substantiation of the analysis of the studied problem of service quality by organisations and the impact of service quality on the economic performance of enterprises, which are one of the problems of the country's economic development at the present stage, is carried out, the service process is an integral part of the service.

As part of the study, an assessment was made of the qualitative indicators of service organisations providing services to the population. Proposals have been made to improve the efficiency of service quality.

Technological audit at the enterprise makes it possible to assess the economic level, indicators and opportunities for further development.

Based on the data obtained, the auditors form a list of possible production activities, a number of measures to improve work with the existing indicators and financial capabilities of the organisation. The author considers the mechanism for the development of modern entrepreneurship through the methodology of technological audit. The purpose of the article is to study the methods of conducting a technological audit at an industrial enterprise.

In the process of research, the author defined the purpose of a technology audit as an opportunity to assess the capacity of the organisation, the ability to create, develop and include research and development in the process of work and product creation, the possibility of a patent, sale of developments by searching for worthy partners.

The principles, the observance of which is necessary for conducting a technological audit, are analysed. Thanks to the results of a technology audit, one can see not only the organization's prospects in the field of innovation but also identify possible threats, as well as draw up a strategy for increasing income through the development of innovation and intellectual property.

Sustainability is a catch term for the different way of life required to counter the ills of the modern era. It encompasses new social and economic as well as ecological relationships. Sustainability theory is, by its nature, hopeful in envisioning an alternative corrective course of action. This volume deals with “the negative legacy problem” that confounds this optimism because we have so profoundly contaminated and altered the earth in lasting ways. Any effort to create a sustainable future will have to deal with this legacy. It is a huge and profound burden faced unevenly by people and non-humans today and that we have left for future generations (see Edelstein, 2006).

Four cast iron lions guard the charming Lions footbridge crossing St. Petersburg's Griboedov Canal. The first author strolled across the bridge on an August evening in 1998 with a Russian friend, Polina. The experience presents a parable for concluding this volume:As we crossed the bridge in the dark, we barely avoided stepping into a gaping hole in the deck half way across. A person could easily fall through. I reacted as a typical American, immediately taking responsibility for doing something about the problem, looking for some board to place over the hole or a barrier to warn pedestrians or someone to report the hazard to who would address it promptly. Polina indicated that no Russian would make such a fuss, and she could think of no one to report the hazard to who would respond. As we stood discussing this problem before two of the guardian lions, a group of drunken soldiers began to cross the bridge from the far side, arm in arm, singing loudly. Sure enough, one slipped through the hole and, but for his comrades holding his arms, he would have plunged into the canal. Surely they will report it, I said, but Polina was doubtful. She saw little chance for some protective action to fix the bridge or even to warn passers-by to beware. We went on our way mindful of the problem left behind. Perhaps a month after my return to the U.S., I received an email from Polina that she had gone to the bridge and, to her surprise, it was fixed. “Perhaps,” she wrote, “there is hope for Russia after all.”