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This paper aims to determine how the viscosity and curing agent content affect the flowability of moist silica sand granules. In addition, a coating device was designed according to the flow properties of silica sand granules.

The flowability of silica sand granules premixed with two curing agents of different viscosities is studied using a Jenike shear apparatus. An open-ended device was used in discharge testing of sand granules with a design based on the variable dip angle of the two plates and variable outlet size.

The test results show that increasing the curing agent content would significantly decrease the flowability of silica sand granules, and a curing agent of higher viscosity has a greater effect on the flowability of silica sand. The presence of a curing agent strengthens the cohesion among sand granules, lubricates them and restrains their deformation. The shape function of the coating device was obtained by theoretical derivation.

The flow properties provide a valuable theoretical guidance for the design of coating device for sand mold printing.

This paper deals with experimental work on flow properties of silica sand granules with different viscosities and curing agent content. The shape function of a wedge-shaped coating device is obtained based on experimental data.

This paper analyses the voice of customers (VoCs) using a hybrid clustering multi-criteria decision-making (MCDM) approach. The proposed method serves as an efficient tool for how to approach multiple decision-making involving a large set of countrywide customer complaints in the Iranian automotive sector.

The countrywide data comprising 3,342 customer complaints (VoCs) were gathered. A total of seven determinant complaint criteria were identified in brainstorming sessions with three groups (six each) of experts employing the fuzzy Delphi method. The weights of these criteria were assigned by applying the fuzzy best–worst method (FBWM) to identify the severity of the complaints. Subsequently, the complaints were clustered into five categories with respective customer locations (province), car type and manufacturer using the K-mean method and further prioritised and ranked employing the fuzzy complex proportional assessment of alternatives (FCOPRAS) method.

The results indicated that the majority of complaints (1,027) from the various regions of the country belonged to one specific model of car made by a particular producer. The analyses revealed that only a few complaints were related to product quality, with the majority related to service and financial processes including delays in automobile delivery, delays in calculating monthly instalments, price variation, failure to provide a registration ( licence) and failure to supply the agreed product. The proposed method is an efficient way to solve large-scale multidimensional problems and provide a robust and reliable set of results.

The proposed method makes it much easier for management to deal with complaints by significantly reducing their number. The highest-ranked complaints from customers of the car industry in Iran are those related to delivery time, price alternations, customer service support and quality issues. Surveying the list of complaints shows that paying attention to the four most voiced complaints can reduce them more than 54%. Management can make appropriate strategies to improve the production quality as well as business processes, thus producing a significant number of customer complaints.

This paper proposes a comprehensive approach to critically analyse the VoCs by combining qualitative and decision-making approaches including K-mean, FCOPRAS, fuzzy Delphi and FBWM. This is the first paper that analyses the VoCs in the automotive sector in a developing country’s context involving large-scale decision-making problem-solving.

This paper seeks to investigate sulphur dioxide (SO₂) emissions trading practice in China and discusses what it might reveal about the suitability of using emissions trading to achieve carbon reductions in China.

The paper explores the Taiyuan SO₂ emissions trading program case through interviews with key participants in the scheme. The interview questions are developed from the literature on emissions trading practice and theory.

The Taiyuan SO₂ emissions trading program does not seem to be functioning anything like a theoretically ideal model and this brings into question proposals to introduce emissions trading in China. Limitations would seem to be the semi‐free market, the weakness of the legal system and the nature of business‐bureaucracy interactions.

This case study is geographically limited, as are most emissions trading schemes in China and the number of interviewees is relatively small. There was also little historical quantitative data because of the limited records kept in the enterprises and so there is a high reliance on interviewees' recollection.

The evidence suggests that a national carbon trading scheme may not be suitable in China in the short run because the implementation of the program and emissions trading market are very important.

This is the first paper investigating the actual performance of SO₂ emissions trading practice in China and also the first one discussing the suitability of using emissions trading to achieve carbon reductions in China based on the existing practice.

The comparative study between urban regions gathered by the 2010 National Project of Relevant Interest financed by the Italian Ministry of Education, University and Research (MIUR – PRIN 2010) re-opened, in Italy, the debate on regional comparison of data, especially the ones of land use monitoring, which are difficult to collect, and to compare. The purpose of this paper is to illustrate some results of comparative studies based on regional and national data sets of land use indicators. Further considerations of land use change (LUC) assessment and its effect on environmental policies extended to the whole metropolitan area of Milan are outlined.

The adopted methodology collects different types of information from the existent databases on land uses/land covers (national/regional) and presents an assessment between the selected case of studies (urban regions), leading a shift from a quantitative evaluation to a qualitative one. A comparative study was conducted applying a geographical and statistical difference of land uses among different time thresholds. Subsequently, a cross-tabulation analysis allows an in-depth LUC analysis for the Milan urban region.

The results of the study display an autonomous pattern for the Milan urban region, which is the most densely populated area in Italy and seems to be the only comparable to other international cases of studies due to its extension and characteristics. Nevertheless, it is not the urban region that is affected by the highest rate of land take, which takes place in the Italian context where densities of settlements are lower and sprawled. According to Soja’s (2011) interpretation, the post-metropolitan condition of Milan seems to be proved.

The study was aimed at creating the first online National Atlas which has been used to overcome traditional problems of homogenization of LUC data in Italy. The quantification and qualification of LUC patterns allow us to understand if, and where, post-metropolis condition occurs. This research gives a clear indication of the kind of ongoing phenomena for policy orientation to planners and administrators, especially the one of the green infrastructure approach at the city-region level to solving the emerging environmental challenges.

The purpose of this paper is to examine whether and how a mega event can be an opportunity for a territory to be developed as a marketing product. The topic is analysed in the pre-event phase, from the point of view of marketing mix and governance.

A qualitative method was adopted with a case study on Monza and Brianza province (northern Italy) which is strongly involved in EXPO2015 initiatives. The triangulation among multiple sources such as documents, interviews and observation, allow for deeper data collection.

A mega event can enhance development and repositioning also of minor territories. There are, however, two main conditions for benefiting from such an opportunity: to plan the marketing mix, taking into account people and partnerships, and to ensure a vision on territory through coordination with a legacy perspective.

This study is not representative or generalizable. However, it gives insights into the mechanism of coordination and collaboration between different stakeholders and on how to plan the Monza and Brianza marketing mixes.

The research has implications for governance mechanisms and for marketing politics both for public and private decision-makers, especially in the pre-mega event phase, but also with some inputs into legacy phase.

The research is original for three reasons: the context concerns Monza and Brianza province, and so can help understand how mega events can help a minor territory reposition itself; the research looks at the managerial implications of place marketing in this pre-event phase; and in Italy, provinces are being reorganized or abolished: this case study looks at a province and its future.

The purpose of this contribution is to investigate whether popular reports can strengthen public governance by fostering greater transparency and public participation.

The analysis is based on the case of the “Bilancio in Arancio” of the Municipality of Milan. Data are collected through a triangulation of sources, including the authors’ direct observation, conversational interviews, the press, and a questionnaire distributed to the citizens participating in the experience.

The analysis discusses how popular reports can improve Public Governance, and identify related critical issues. More specifically, four key aspects of Popular reporting appear to play a central role in strengthening governance, that is, their capacity to ensure greater transparency, neutrality, enhanced participation and impacts on decision making. We suggest that every aspect represents an important “step” to be taken in an ideal “ladder of participation.”

Governments that want to enhance public governance may have an interest in developing popular reports, paying attention at ensuring transparency, neutrality, stakeholders’ participation, and their contribution to decision-making processes.

Popular reports can provide to citizens the education on public budgeting issues required to consciously participate in public decision-making processes and give them greater voice and power to express their instances. Popular reports can also promote a two-way communication and dialogue between citizens and governments.

Drawing on the experience of the Municipality of Milan, more general lessons are learnt on the role of popular reports in strengthening public governance, and on the related strengths and weaknesses.

This paper aims on the trajectory tracking of the developed six wheel-legged robot with heavy load conditions under uncertain physical interaction. The accuracy of trajectory tracking and stable operation with heavy load are the main challenges of parallel mechanism for wheel-legged robots, especially in complex road conditions. To guarantee the tracking performance in an uncertain environment, the disturbances, including the internal friction, external environment interaction, should be considered in the practical robot system.

In this paper, a fuzzy approximation-based model predictive tracking scheme (FMPC) for reliable tracking control is developed to the six wheel-legged robot, in which the fuzzy logic approximation is applied to estimate the uncertain physical interaction and external dynamics of the robot system. Meanwhile, the advanced parallel mechanism of the electric six wheel-legged robot (BIT-NAZA) is presented.

Co-simulation and comparative experimental results using the BIT-NAZA robot derived from the developed hybrid control scheme indicate that the methodology can achieve satisfactory tracking performance in terms of accuracy and stability.

This research can provide theoretical and engineering guidance for lateral stability of intelligent robots under unknown disturbances and uncertain nonlinearities and facilitate the control performance of the mobile robots in a practical system.

This study aims to explore the effect of mental health in terms of depression, anxiety, stress, fear of COVID-19 and quality of life (QoL) on the reluctance to be vaccinated in a population of Palestinian adults living in occupied Palestinian territories and Israel.

The authors recruited 1,122 Palestinian adults who consented to participate in the study; 722 were females, and the mean age of the sample was 40.83 (SD 8.8). Depression, anxiety, and stress scale (DASS), World Health Organization QoL-BREF, FCov-19 and reluctance to the vaccine scale were administered; hierarchical regression analysis was applied to test vaccine reluctance as a dependent variable, and mental health, fear of COVID-19 and QoL as independent variables. This study hypothesized influence of such variables on the vaccine choice with differences due to the participants’ geographical locations.

Findings showed an effect of mental health, particularly depression, QoL and fear of COVID on vaccine reluctance, with depression and fear of COVID in the West Bank and Gaza, while in Israel, QoL played a role in vaccination choices.

The future needs to be comprehended more thoroughly to discover mutations and fluctuations over time in vaccine hesitancy and the increasing role of psychological distress, diminished QoL and fear of Covid-19. Online recruitment might not have allowed the study to include the most disadvantaged strips of the Palestinian population.

Human rights perspectives must be considered in public health and public mental health policies to ensure the QoL and well-being for the Palestinian population during and following the pandemic.

The crumbling of the Palestinian health-care system exacerbated the sense of dread among the population and made them less likely to vaccinate. The pandemic-like spread of Covid-19 prompts a plea for the global community to actively advocate for the urgent re-establishment of equity, autonomy and durability of the medical infrastructure in the occupied territories and equal entitlements for the Palestinians in Israel.

The results demonstrated the importance for public mental health to consider the multiple levels implied in the vaccine refusal in Palestine and Israel among the Palestinian population.

This study aims to verify the influence of perceived value dimensions on customer satisfaction and loyalty in the banking sector, comparing these relationships between traditional banks and fintechs. Also, it was verified whether satisfaction mediates the relationships between the dimensions of perceived value and customer loyalty to traditional banks and fintechs, comparing them.

Data were collected through two online questionnaires with 792 total respondents, 411 from traditional banks and 381 from fintechs. For data analysis, the authors used the Partial Least Squares - Structural Equation Modeling (PLS-SEM) and PLS-SEM multigroup analysis (PLS-MGA).

The influence of customer satisfaction on loyalty tends to be greater in traditional banks than in fintechs; the effect of reliability on satisfaction tends to be greater in fintechs than in traditional banks and the effect of price on satisfaction tends to be greater in traditional banks than in fintechs. Indirectly, empathy, price and competence influence loyalty through satisfaction, and in all these relationships, the strength of the effect is significantly greater in traditional banks when compared to fintechs.

The findings, on the one hand, indicate that banks' investments in customer satisfaction, empathy, price and competence tend to generate positive results by expanding customer loyalty in addition to the return on similar investments made by fintechs. On the other hand, when fintechs invest in reliability, they tend to capture better results in increasing customer satisfaction compared to traditional banks.

The comparison of the effect of the dimensions of perceived value on satisfaction and loyalty between traditional banks and fintechs stands out, which is a novelty in the literature. This comparison can support strategies that aim to strengthen relationships with customers and increase the recurrence of business, both for traditional banks and fintechs.