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Mastering innovation in highly regulated markets might require companies to overcome significant barriers. Rules, laws and limitations on social, economic and institutional dimensions can hinder the ability of a company to transfer knowledge within and across organizational boundaries. However, as recent research in innovation management increasingly advocates user involvement and early understanding of user needs as best practices, the inability to freely interact with customers due to highly regulated market restrictions can hinder the company’s capability to innovate. Hence, this paper aims to shed light on how an emerging managerial approach, such as Design Sprint, can support companies operating in highly regulated markets to overcome user involvement limitations and boost human-centered innovation.

This paper sheds light on how to boost innovation in a highly regulated market by leveraging an in-depth case study. The study investigates the use of the Design Sprint approach adopted by the pharmaceutical multinational Johnson & Johnson to revise the way its R&D department orchestrates the new product development process, overcoming the user involvement challenges of highly regulated markets.

In analyzing six different projects undertaken in the past two years, the findings illustrate three microfoundational dimensions of the Design Sprint approach in highly regulated markets, the so-called 3T model: team, time and tools. Indeed, deploying the Design Sprint in a highly regulated market has proven that being able to experiment in the early stages, building rough prototypes in real-time and openly collaborating with partners is crucial to boost innovation and anticipate constraints.

The paper sheds light on the Design Sprint approach by initially grounding an emerging managerial approach on organizational and management theory, leveraging the lens of microfoundations. In doing so, this study suggests how Design Sprint is based on the pillars of experimentation, knowledge transfer and co-creation usually neglected in highly regulated markets where user involvement is challenging. Finally, this study discloses the importance of using a design-based methodology in fostering innovation in highly regulated markets.

Nel riprendere come Libero Docente le mie lezioni presso la Facoltà di Giurisprudenza dopo un lungo intervallo di anni in cui il Corso è stato impartito per Incarico, cioè a titolo ufficiale, prima nella facoltà di Scienze Politiche e poi in quella di Economia e Commercie, ritengo opportuno accennare alle vicende di questo insegnamento che ha segnato in certo modo il punto di partenza ed insieme il banco di prova del primo tentativo di sistematica scientifica della trattazione del turismo dal punto di vista economico e statistico. E mancherei ad un preciso dovere e ad un impulso spontaneo del mio animo se in questa occasione non rivolgessi un memore e devoto pensiero al mio grande ed indimenticabile maestro, Augusto Graziani, che seppe inculcarmi la passione per gli studi di economia politica: debbo anzi a lui anche lo specifico orientamento verso l'indagine turistica, perchè il primo tema che egli mi propose nelle esercitazioni di seminario degli Istituti Giuridici dell'Università di Napoli (oh magnifica palestra per noi giovanissimi studenti appena usciti dal Liceo!) fu quello della bilancia dei pagamenti internazionali con particolare riguardo alle cosidette partite «invisibili».

Se Heine non giunse fino a Roma, in compenso vi arrivarono altri non meno illustri tedeschi, il cui genio si immortalò nel campo musicale. Per non parlare di Händel, che visitò Roma nel 1707, nè di Gluck, che vi venne nel 1756, ricorderemoper il'700 — Wolfango Amedeo Mozart e — per 1'800 — Riccardo Wagner.

AIEST Les préparatifs du 30e Congrès AIEST du 14 au 20 septembre 1980 à l'Hôtel Son Vida, Palma de Mallorca, sont de façon que le programme définitif a pu être envoyé aux membres début juin, après un rappel de faire parvenir des contributions écrites touchant le sujet principal «Limites du développement touristique» pour être publié dans la publication du Congrès. Celle‐ci sera envoyée aux membres avant le Congrès.

During the transition to parenthood, the gender division of paid and unpaid work undergoes a profound redefinition in response to both attitudes and resources. These attitudes may be concordant or discordant between two partners, they may or may not clash with perceived financial or labour market constraints, and they may or may not provoke explicit conflicts and negotiations. In this study, by combining quantitative and qualitative data, we focus on Italian couples with young children or in transition to first child, and we explore what happens when partners have discordant views. The findings show that the division of domestic and care work seems more resistant to change and more responsive to the husband’s attitudes than does the division of paid work, as the latter is mainly driven by the woman’s education and attitudes. The findings also show that very few couples overtly disagree. If they do so, the main issue in dispute is the allocation of domestic work and the main solution consists more in hiring external help than in obtaining the husband’s greater participation. Compared with domestic work, the allocation of care is a less disputed and more flexible issue: when women start negotiations on a more equal sharing, men are more willing to increase their participation. However, when a more equal sharing is not attained, couples’ narratives tend to give the “cause” to the constraints of the man (typically his work) than of the woman, while they point at a redefinition (for the best of the family) of her rather than his preferences.

We suggest that, in some specific settings, individuals may distinguish and be sensitive not only to the distributive, procedural, social, and informational dimensions of justice, but also subdivide the distributive justice dimension into two facets‐reward and task distributive justice. Results of three studies with Portuguese public university teachers reveal that a five‐factor model of justice (distribution of tasks, distribution of rewards, procedural, interpersonal, informational) is adequate, although factor analyses are not categorical in distinguishing interpersonal and informational justice. Results also show that individuals who work with high autonomy and outside close supervisory control in performing their jobs may be very sensitive to the way they feel treated by their superiors, even accepting as normal that the superiors make decisions with no participation, a finding that may be due to the feminine, affiliative, and high power distance cultural context.

Towards the middle of The Name of the Rose Adso of Melk realizes that “not infrequently books speak of books.… In the light of this reflection, the library seemed all the more disturbing to me. It was then the place of a long, centuries‐old murmuring, an imperceptible dialogue between one parchment and another, a living thing, a receptacle of powers not to be ruled by a human mind, a treasure of secrets emanated by many minds, surviving the death of those who had produced them or had been their conveyors.” With these thoughts in mind Adso asks his mentor William of Baskerville “what is the use of hiding books, if from the books not hidden you can arrive at the concealed ones?” William replies that “over the centuries it is no use at all. In a space of years or days it has some use.…” To which Adso, dumbfounded, asks “and is a library, then, an instrument not for distributing truth but for delaying its appearance?”

Purpose: This chapter discusses the role and use of chatbots adopted by the different categories of banks (private and public sector banks) in India. The chapter presents brief essential services offered by Indian chatbots regarding accuracy, technology providers and virtual assistance, ways to connect, etc. This chapter concluded that most of the questions answered by the Indian chatbots are already available on the banks’ websites, and there is a need for enhancement in the capabilities of Indian chatbots.

Need for the Study: The need for the study is based on the working of banking chatbots, customer query handling, and the efficiency of the chatbots in India. The chapter helps to analyze the services offered by various banks.

Methodology: This chapter is based on secondary data collected from banks’ websites and articles from various journals. The study is based on nine banks (both private and public sectors) those are having working chatbots (SBI, HDFC Bank, ICICI Bank, Yes Bank, IndusInd Bank, Kotak Mahindra Bank, Axis Bank, Andhra Bank, Bank of Baroda). The present study is focused on chatbots, their services, and software applications for various customer-handling capacities.

Findings: The research concluded that Indian banks are investing a small amount in using chatbots, yet Indian chatbots are deficient regarding far too provincial administrations as they are adequate just for standard and basic inquiries. Also, Indian customers are not properly aware of chatbots and virtual assistance.

Practical Implications: This study provides an overview of the working chatbots in India (for both public and private sector banks) and their functions, as well as the capacities of these chatbots. The previous conducted studies are based on the uses, importance, and working of chatbots/artificial intelligence (AI) in banking. In this study, after discussing the different services, it is found that Indian banks need to update their AI/Virtual assistance with more features.

L'istruzione professionale nell'industria alberghiera si trova oggi in piena trasformazione. Le forme finora praticate non sono più sufficienti. Si devono trovare e seguire nuove vie. Il tempo preme. Si devono prendere rapidamente nuove misure se non si vuole che si formino lacune pericolose.