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Purpose — In the context of evaluating transportation and carbon emission policies, improve weekly activity and mobility scheduling survey methodology in order to enhance data quality while reducing costs and decreasing respondent burden for designing continuous self-administered surveys that are predominantly passive (or computer-assisted).

Approach — Evaluate a set of functionalities deployed in a web travel survey interface (2009) and compare with a pencil-and-paper survey (2002–2003) deployed in Quebec City that sought similar data about weekly mobility. The first used a pencil-and-paper approach complemented by interviews and telecommunications. The second used applets developed in Java, and Google Maps in order to assist geocoding of activity places and the reporting of actual trips into a relational database, while using email to recruit and support respondents.

Implications — Both of these surveys had to address specific technical and privacy challenges during deployment, making their comparison relevant for discussing some of the impacts of information technologies on spatiotemporal data quality, conviviality of survey procedure, respondents' motivation and privacy protection.

Limitations — While neither of these surveys employed movement-aware mobile devices, such as GPS loggers, some of the lessons learnt are relevant to the design issues raised by the increasing deployment of such devices in travel surveys, and by the growing need to manage complex surveys over extended observation periods.

Haitian immigrants have settled primarily in several metropolitan areas of the Northeast region (New York and Boston, followed perhaps by Philadelphia), Southern Florida, and some areas of the Midwest (mainly Chicago). As indicated in a previous work (Zéphir, 2004, p. 90), New York City has the largest concentration of Haitians in the country as well as the oldest and most diverse established Haitian communities. Estimates of the New York population and its surrounding counties (Nassau, Rockland, and others) range from 200,000 to close to 500,000. This variation depends on whether one only takes into account figures given by the Census Bureau and the Immigration and Naturalization Services (INS), or whether one also factors in the undocumented entrants and accepts estimates provided by Haitian community leaders themselves as being closer to reality. In more recent times, from the mid-1980s to the present, Southern Florida has been receiving the largest numbers of the new arrivals, particularly the cities of Miami, Fort Lauderdale, and West Palm Beach, as well as their vicinities. The US Census Bureau (2000), places the legal Haitian population in the state of Florida at about 270,000; but when one considers the clandestine population that number obviously increases. Let us not forget that Florida is the destination of the most desperate Haitians, those who risk their lives navigating the Florida straits in rickety boats to reach “the promised land” that the United States symbolizes for them. In fact, as recently as March 28, 2007, a boatload of about 100 Haitians reached Hallandale Beach, Florida. These Haitians have been put in detention centers, pending reviews of their cases. The state of Massachusetts follows with a conservative estimate of 75,000 Haitians, of which the majority are Boston residents. The state of New Jersey is home to approximately 40,000 Haitian immigrants, concentrated mostly in the city of Newark. In addition, two other Northeast states, Pennsylvania (Philadelphia, in particular) and Connecticut have sizeable Haitians communities. In the Midwest, another very conservative estimate of 30,000 Haitians have settled in Illinois, over half of them in the city of Chicago. Although the aforementioned states and cities have the most significant numbers of the total Haitian immigrant population, it is important to mention that Haitians have migrated all over the country, from Louisiana, the Carolinas, Georgia, Michigan, Wisconsin, Missouri, to California. For example, in the city of St. Louis, there are several well-established families who have been in residence there since the 1960s. Indeed, several years ago, I met a couple of physicians who explained that, when they came to the United States to do their medical residencies, few hospitals in the country at the time would accept Black residents. One exception was Omer Philip Hospital, which has long since closed. These first Haitians brought their families with them, who in turn sent for relatives. In time, a solid Haitian community developed and prospered in St. Louis. Moreover, as this chapter was being written in June of 2007, I received a phone call from a Haitian in Kansas City who was telling me about the emergence of a Haitian community there as well, which he estimated at about 2,000 people. This particular individual is the director of a community center that, he said, is called Glory House, affiliated with the Baptist Church. This center has been recently established to help working-class Haitians, by offering them English classes and other social services. Those examples attest to the fact that Haitians are mobile and moving to other areas of the country where they have not traditionally settled, in search of better economic, professional, vocational, and educational opportunities.

The following list is a first attempt to catalogue and describe systematically the British Museum's extensive holdings of early opera librettos and related plays. The great importance of these unpretentious booklets as supplementary and, more often than not, even primary sources for the history and bibliography of dramatic music, besides or instead of the scores, was already clearly recognized in the eighteenth century by Dr. Burney and other scholars. But it is only since 1914, the year in which O. G. T. Sonneck's Library of Congress Catalogue of opera librettos printed before 1800 appeared, that their documentary value could to any greater extent be put to general use in international musicological research. A similar bibliography of the British Museum librettos, while naturally duplicating many Washington entries, would produce a great number of additional tides, not a few of them otherwise unrecorded; it would provide the musical scholar with the key to a collection unequalled elsewhere in Europe, which owing to the peculiar nature of the material is not easily accessible by means of the General Catalogue.

Epidemiology is often described as “the basic science of public health” (Savitz, Poole & Miller, 1999; Syme & Yen, 2000). This description suggests both a close association with public health practice, and the separation of “pure” scientific knowledge from its application in the messy social world. Although the attainability of absolute objectivity is rarely claimed, epidemiologists are routinely encouraged to “persist in their efforts to substitute evidence for faith in scientific reasoning” (Stolley, 1985, p. 38) and reminded that “public health decision makers gain little from impassioned scholars who go beyond advancing and explaining the science to promoting a specific public health agenda” (Savitz et al., 1999, p. 1160). Epidemiology produces authoritative data that are transformed into evidence which informs public health. Those data are authoritative because epidemiology is regarded as a neutral scientific enterprise. Because its claims are grounded in science, epidemiological knowledge is deemed to have “a special technical status and hence is not contestable in the same way as are say, religion or ethics” (Lock, 1988, p. 6). Despite the veneer of universality afforded by its scientific pedigree, epidemiology is not a static or monolithic discipline. Epidemiological truth claims are embodied in several shifting paradigms that span the life of the discipline. Public health knowledges and practices, competing claims internal and external to epidemiology, and structural conditions (such as current political economies, material technologies, and institutions) provide important contexts in which certain kinds of epidemiological knowledge are more likely to emerge.

Nowadays all luxury brands have their own websites, using them either as a communication and/or distribution tool. However, luxury consumers might still have different perceptions regarding these websites, as it can be seen as a loss of prestige or selectivity. This study aims to have a deeper understanding of luxury consumers’ perceptions of luxury brand websites by identifying a typology and defining the individual characteristics of the groups identified.

The research uses the opposition of personal and interpersonal luxury as theoretical framework and the semiotic square based on this semantic opposition. A qualitative analysis based on 42 semi-structured interviews has been conducted. The interviews have been analyzed and subjected to interpretive content analysis.

The analysis of the verbatims shows that the consumers’ motivations toward luxury consumption (luxury for self or personal, luxury for others or interpersonal, negation of luxury for self and negation of luxury for others) can explain consumer differences in terms of attitudes toward luxury brand websites. The four classes are characterized according to their positive and negative perceptions of e-commerce and interaction tools used in luxury brands websites and also their expectations.

This study defines guidelines for managers to develop luxury brand websites that correspond to their target.

The originality of this study lies in the use of the semiotic square to refine the analysis of luxury consumers’ attitudes and to make more precise contributions. It also relies on using the theory of personal and interpersonal luxury to understand consumers’ expectations toward luxury brands websites.

To understand how certain cultural dynamics play out in the case, the main attributes of Hofstede and Meyer’s work are first highlight. While Hofstede focuses on national culture, Meyer’s uses culture as a tool by which to gauge behavior within organizations, teams and individuals. Below the main elements of their work are highlighted. Hofstede’s cultural dimensions are detailed in IM Exhibit 1. Note there are six dimensions on a scale of 0–100. The higher the number, the higher that element of that dimension. For example, the individualism score for the USA is 91, whereas China’s score is 20, suggesting that Americans are much more individualistic, whereas the Chinese are much more collectivist. Students can find where the USA, France and China, the three countries discussed in the case, stand at the Hofstede’s website noted below. For reference, these are also noted in IM Exhibit 2.

All of the information in the case was gathered using publicly available secondary sources (i.e. news articles, annual reports and executive/employee interviews). All sources are cited at the end of the Case/IM.

On April 12, 2022, LVMH Moet Hennessy Louis Vuitton (LVMH), the global leader in the personal luxury goods, released first quarter earnings for 2022, highlighting their latest acquisition, the New York City-based Tiffany & Co (Tiffany). Tiffany had performed well due to growth in demand in the USA following two difficult years because of the global COVID-19 pandemic. This underscored the fact that Tiffany was still largely dependent on the US market, which was a cause for concern for CEO, Anthony Ledru, who was brought in by the parent LVMH to elevate Tiffany and exploit the high growth market for personal luxury goods in China and other parts of Asia-Pacific. LVMH’s acquisition of Tiffany had been completed on January 7, 2021, and LVMH was expecting the turnaround of the largely US-centric Tiffany to show results by shifting focus to higher-end and more iconic jewelry lines and greater expansion in China. Nonetheless, Ledru’s ability to address the China market for Tiffany was constrained by culture clashes between the company’s French owners and management team and its large cadre of US-based employees. Employees chaffed at what they felt was a rigid and autocratic management style and at the company’s insistence on limits to a work-from-home policy that was instituted in early 2020 because of the pandemic. Ledru and his top management team had to quickly overcome the internal clashes and employee issues to make significant inroads in the China market.

This case is appropriate for undergraduate and MBA courses addressing dynamics of global business, strategy and culture, such as cross-cultural management, international business, global strategy and organizational behavior. At both levels, its is found that the case will be valuable in generating a lively discussion on organizational and strategic challenges grounded in often lesser discussed issues around cultural fit. In most courses, the case should be positioned toward the end, mainly because it examines both cultural challenges (French ownership of a quintessentially American company) and strategic initiatives (how to grow the brand itself along with geographic expansion, i.e. China), assuming that the module has covered one or the other/or both at different points in the course.

To the initiate in French studies, the term “French Literature” might be understood to mean anything — and everything — written in the French language. Etymologists would no doubt support this interpretation wholeheartedly. To scholars of French literature, however, the term has a very different meaning. Professors in the field generally consider French literature to be that written in France since the Middle Ages, a literature which stands apart from other written works in the French language. This is not to say that there is not a very substantial body of literature written, for instance, in French‐speaking Canada, or Algeria, Tunisia, Haiti, or a myriad of other places. Certain individuals specialize in the literature (French) of those countries, but they do not refer to those writings as “French Literature”; they label them “French‐Canadian Literature,” “French‐African Literature,” and the like. This essay will be limited to a discussion of French literature — the major literature of France, considered worthy of special attention or acclaim by readers and scholars worldwide.

The purpose of this study is to critically evaluate the current status of Design of experiments (DoE) in the service industry or non-manufacturing processes in the manufacturing sector. This involves the identification of critical success factors and challenges in the use of DoE in the context of the service industry as well as the key skills needed for its successful applications.

In order to identify the critical success factors and challenges, an online survey instrument was developed and distributed across Six Sigma Black Belts (SSBB), Six Sigma Master Black Belts (SSMBB), process improvement champions, continuous improvement professionals, DoE experts and specialists as well as academics who are involved in DoE research and applications.

A total of 109 participants from over 20 countries responded to the study. One of the first findings of the study is that over 40% of the process improvement professionals in the service sector do not have any hands-on experience with the application of DoE. Further, this study highlights the following critical factors for successful DoE applications: dedicating adequate resources in terms of time, budget and people for the experiment; getting a clear understanding of the problem at hand; securing a reliable and validated measurement system for measuring the response or quality characteristics of interest; and identifying input independent variables, which influence the quality characteristics during the brainstorming stage. Some respondents also mention the importance of having training or education in DoE as a critical success factor. At the same time, the lack of adequate planning to experimentation, mathematical knowledge and statistical reasoning remains as challenge to be solved.

As data were collected at an individual level, inter-reliability, which measures the consistency of judgements on a particular survey item, could not be gauged. Moreover, due to low sample size across some continents, an intercontinental comparative study on the extent of the application of DoE across various continents could not be performed.

To the best of the authors’ knowledge, this is the first global survey carried out to understand the status of DoE in the service industry. The results of the global study can be used to encourage quality, continuous improvement and process improvement professionals in the service sector to drive wider acceptance of one of the most powerful tools in the Six Sigma toolkit for problem-solving scenarios. Moreover, senior managers in the service industry can take away some of the key benefits, challenges and success factors in the implementation of DoE.