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This study aimed to develop and validate a list of core technology competencies for systems librarian in Pakistan.

Survey method was used to conduct this investigation. A structured questionnaire, consisting of 52 competency statements categorized into six core technology areas, was developed based on an extensive literature review, experts’ scrutiny and pilot testing. The administration of the survey questionnaire was done though online environments such as related listservs and Facebook pages. The received 62 responses were imported into statistical package for social sciences and analyzed by computing means, standard deviations, Pearson correlation and t-test.

The results indicated six core technology areas where competencies of systems librarians needed to be developed, namely, basic computing, programming and Web publishing, computer networks, cloud computing, database management systems and information systems. The respondents validated 50 statements with an average mean score more than three. Only two statements received mean scores less than three. The results also indicated higher consistency of these statements as the value of Cronbach’s alpha was 0.973.

This research attempted to identify and validate core technology competencies needed for systems librarians in Pakistan. It neither attempted to determine the weightage each competency should have if it was to be included in curriculum nor it intended to identify a detailed content for each core technology competency. In Pakistan, System librarians develop their knowledge and skills with the specialized computer subject by studying on their own, attending training workshops and on job experience. It is therefore worth mentioning here that the knowledge of the needed competencies may be limited.

Library and information science schools need to consider these competencies in developing and designing information curriculum with regard to management of library systems. This set of competencies help academicians in designing need-based curricula and training programs for existing and prospect system librarians in Pakistan.

This study would be a worthwhile contribution to the literature on competencies of information professionals especially systems librarians as no such study appeared providing pragmatic, evidenced and field-based insights toward proposed research area.

The purpose of this paper was to assess the Web 2.0 competencies’ levels of academic librarians in selected libraries from two library consortia KLISC in Kenya and GAELIC in South Africa and how these competencies can be sources of empowerment for the effective provision of e-services. As service organizations, academic libraries face challenges similar to those in other service sectors. One of the major challenges includes that of providing not only quality print resources but also quality e-services. Globally, academic librarians use various Web 2.0 technologies to engage with their library users and colleagues and for their information work. Academic librarians are now, more than ever, expected to be empowered and build diverse voices, perspectives and arguments into library collections and services. Most of the youths (academic library users) in developing countries like Kenya and South Africa are heavy users of Web 2.0 technologies. This presents a challenge for their academic librarians who must augment their traditional library skills with Web 2.0 technologies for provision of effective e-services. This study explores the interconnections between librarian empowerment, traditional librarian skills and Web 2.0 competencies for effective e-services.

Survey method of research was used to conduct the study. Purposive sampling was used to select a homogeneous sample of academic librarians and libraries that use the Web 2.0 technologies. An online questionnaire with both closed and open-ended questions was used to collect data. The Web 2.0 competency levels were analyzed and presented using descriptive statistics. To achieve more robust findings and to illustrate the implications of Web 2.0 for librarian empowerment, the ATLAS. ti software was used to illustrate interconnections between librarian empowerment, traditional librarian skills and Web 2.0 technologies. The emerging codes and themes are presented in three network views.

The findings from the quantitative data indicate that the majority of the librarians have intermediate competency levels in Web 2.0 technologies. The findings from the qualitative data show that Web 2.0 tools and librarian empowerment can be used to illustrate interconnections in content collaboration tools, bookmarking tools and SNSs. Web 2.0 competencies can transform knowledge-sharing activities, augment existing authoritative information service, foster interaction and market information products and services. This study redefines librarian empowerment through competency in Web 2.0 tools and new roles for effective e-services.

This paper proposes that librarian empowerment through Web 2.0 competencies is essential in augmenting traditional library skills and in providing effective e-services. This manuscript describes original work and is a re-submission EL-08-2015-0143.R1 due to expired deadline in this journal. Both authors approved the manuscript and this submission.

The purpose of this paper is to investigate the digital literacy skills possessed by librarians working in university libraries in Nigeria.

An online questionnaire was developed using SurveyMonkey to collect data from 111 librarians working in both public and private universities in Nigeria.

The study revealed the digital literacy skills that the librarians rated as very high and high, and those that they rated as moderate and low. The study also revealed the knowledge and competencies that they rated to be highly competent and competent, as well as also those that they rated to be neutral and not good. The librarians rated their knowledge of network and system security; ability to apply security software firewalls, filtering routers and ability to protect access to digital content by providing password or IP base access as neutral and not good. Overall, the study revealed that almost half of the librarians rated their level of digital literacy skills possessed to be moderate. Only few librarians rated their digital literacy skills to be excellent.

The findings will be helpful to librarians, information professionals, libraries and library schools. The results will inform librarians on the skills and digital competencies that are essential for developing and managing digital resources and protecting digital contents.

Findings will be helpful to explore the skills and competencies needed by information professionals and to act as a guideline for competency development and curriculum update in library schools in developing countries.

The purpose of this study was to explore the essential digital competencies for developing and managing digital libraries. The study identified useful training programs for university librarians to acquire digital competencies. It examined their digital competencies for developing and managing digital libraries in universities of Pakistan. This study also evaluates their digital knowledge in applying security measures to protect digital contents.

The quantitative research method was used to conduct this study. Research questions and hypothesis were developed to achieve the objectives. In-depth review of related literature was conducted to draft a list of essential digital competencies for developing and managing digital libraries. It was circulated among the panel of experts to get their valuable feedback to make a final list of digital competencies for developing and managing digital libraries. A questionnaire was developed to measure the status of digital competencies of university librarians in Pakistan. It was pre-tested on 20 respondents before applying to the whole population. SPSS software was used to analyze data. Descriptive and inferential statistics were applied to achieve results.

The findings of the study showed that digital competencies for developing and managing digital libraries fall into three main categories: digital competencies for developing digital libraries; digital competencies for managing digital libraries; and digital competencies to protect digital contents. The results revealed that training programs offered by Higher Education Commission (HEC), library associations, library schools, in-house trainings, use of online tutorials and trainings offered by skilled professionals are highly important and useful for university librarians to acquire digital competencies. The study concluded that the university librarians working in HEC recognized universities in Punjab province possess basic level of digital competencies for developing and managing digital libraries. Their digital competencies vary on the basis of their university type, i.e. public and private sector.

This study measures digital competencies of university librarians in Pakistan. The study has practical implications for librarians, library schools, library associations, university libraries and HEC.

This study has practical implications for librarians, information professionals, libraries and library schools. The results are useful for librarians to get knowledge of digital competencies which are essential for developing and managing digital libraries and protecting digital contents. They can develop their digital competencies in identified areas. This study has identified useful training programs for university librarians for acquiring digital competencies. The university librarians should use these programs to gain needed digital skills.

Librarians can get knowledge of digital competencies for developing and managing digital libraries to face the challenges of digital age.

In contrast to previous research work on investigating computer skills, information and communication technology skills, technological skills and general digital skills, this study particularly identifies the essential digital competencies for developing and managing digital libraries. It helps library and information science schools, library associations, training groups and university libraries to offer adequate training opportunities in identified areas to meet the challenges of the digital age.

The paper seeks to present the identification of chat reference competencies, with the goal of providing behavioral objectives for professional chat reference performance.

The competency identification effort presented in this paper consists of two parts: a thorough review of chat reference literature and interviews with a convenience sample of experienced chat reference librarians to elicit their perceptions of important chat reference competencies.

Three types of chat reference competencies are identified: core competencies for general reference, competencies for general reference but highlighted in the chat environment, and competencies specific to chat reference service.

The identified competencies can serve as a solid basis for the design of training and education programs for chat reference librarians.

This paper aggregates the discrete chat reference competency studies in the literature and generates a list of competencies requisite for chat reference that could benefit the training and education of chat reference librarians.

The purpose of this paper is twofold: to find out the perception of university librarians about the current and required competencies and to identify the current rank and to point out the benchmark for competencies of library professionals at public universities in Pakistan.

Quantitative research design is used for the conduct of the current study. A structured questionnaire was used to collect data. The Special Libraries Association instrument “Competencies for Information Professionals of the 21st Century” was used to design the questionnaire. A paired sample t-test is used to establish whether there is any noteworthy distinction between the current and required levels of skills. Inferential statistic was also used and independent sample t-test and ANOVA was used to identify the difference in perception on the basis of different demographic variables.

There is a significant gap between the perceptions of university librarians about their present skills and required skills. The present level of skills is lower than the desired level of competence. There is no significant relationship between the length of job (i.e. experience), grade and skills of academic librarians. But in the case of gender, male have a higher score on the current level of competencies while female have a higher score on the required level of skills.

The findings of this study are helpful for universities in the recruitment, management and training of their librarians on the basis of required skills. Furthermore, it will be useful for librarians in their career planning and continuing education and library schools to revise their curriculum in accordance with needs.

The purpose of this paper is to assess digital literacy skills possessed by library and information professionals working in university libraries in Africa.

Online questionnaire was developed to collect data from 214 librarians working in various university libraries in English-speaking countries in Africa.

The study found that librarians working in university libraries in Africa rated their database search skills, uploading documents to online platforms, skills in using different social media, sending and receiving e-mails skill, digital library development skills, skills in applying new technologies into library services, ability to create different file formats and ability to use open source software as very high. While, metadata development skills, and library website development skills were rated to be moderate and low. Overall, the librarians rated their level of digital literacy skills possessed to be moderate, and differences emerged between librarians in Nigeria and South Africa with regard to digital literacy skills possessed.

This study attempts to identify skills that are central to librarians working in university libraries. The study will be useful for trainers who want to arrange training for academic librarians in Africa and other developing countries. For some library schools, it may help them to review their curriculum in accordance with the required skills and competencies for academic librarians in the market.

Findings will be helpful to explore the skills and competencies needed by information professionals and to act as a guideline for competency development and curriculum update in library schools in developing countries.

Technological advancement has forced academic libraries to change their traditional services and routines by adopting emerging technologies to respond to the changing information needs of their users who are now more technologically inclined and prefer to access information remotely and in a timely manner. Smart technologies are the recent trends in academic libraries. This research aims to investigate the level of smart information service implementation at academic libraries in Jordan. It also aimed to investigate the correlation between the level of smart information services offered by the libraries and the level of digital competencies among the library staff.

This research is designed using survey design to collect comprehensive information from the study participants. A questionnaire was disseminated to 340 respondents, and 246 questionnaires were returned and were suitable for analysis with a response rate of 72.4%.

The results indicated a moderate level of smart information service offered by academic libraries, as well as a moderate level of digital skills associated with the advocacy of smart information services. The results also indicated a strong and positive relationship between the level of smart information services at the investigated libraries and the level of digital competencies among the librarians.

The findings will help other academic libraries understand how to respond to the emergent change in users’ information-seeking behavior by understanding their available human resources competencies and the requirement to undergo this emergent change.

This paper provides insights and practical solutions for academic libraries in response to global information trends based on users’ behaviors. This research was conducted in Jordan as one of the developing countries and hence it provides insights of the situation there. It will help academic libraries in Jordan and the region to handle and cope with the challenges associated with technology acceptance based on its staff level of digital competencies. The contribution of this research that it was done in a developing country where progress in the filed can be considered slow because of many factors, mainly economics, where institutions focus on essential library objectives, which are information resources development and databases subscriptions.

This qualitative study explores the issue of library management support in providing a self-directed learning environment for research-support librarians which is an under-explored feature of librarianship in Malaysian public university libraries.

A total of nine research-support librarians purposely selected from these libraries took part in in-depth interview sessions. The responses were analysed using Miles and Huberman's technique, which involves data reduction, data display, conclusion-drawing and verification.

Five emerging themes and 31 sub-themes were identified. There was a general consensus among the respondents that their library management does provide research-support librarians with a self-directed learning environment to enhance their competencies as academic librarians. Nevertheless, these librarians also highlighted some challenges, issues and barriers related to the initiative and support received. Some suggestions are advanced for improvements to support self-directed learning by research-support librarians working in public university libraries.

Empirically, this study attempts to fill the gap in the knowledge that needs to be addressed from the perspective of Malaysian librarians, especially the research-support librarians, who serve in public universities in Malaysia, who have received little attention from local librarianship researchers.

The purpose of this paper is to reset the performance bar for the Caribbean professional through the identification and classification of core competencies and skills sets for academic librarians at The University of the West Indies (UWI), Mona Campus.

Competency documents published by various library profession organizations and academic libraries across various geographic regions were content analysed to identify the major skills and competencies of highly skilled professionals.

Core competencies selected for The UWI Mona Library are: first, uses professional knowledge and practice to lead staff and manage resources; second, identifies emerging trends and supports innovations; third, demonstrate willingness to embrace change and utilize best practices in service delivery; fourth, analyses situations for appropriate solutions; fifth, interacts positively and effectively with others; sixth, develops an environment that leads and manages change; seventh, manages and mentors staff; eight, sets clear goals and objectives while providing specific performance and feedback.

The competencies profile developed reflects the unique compositions of competencies required by academic librarians working in a twenty-first century, Caribbean, regional, academic/research environment.

This framework will effectively guide the exercises of employee selection and succession planning within the library organization. Ensuring that the best employees are selected augurs well for succession planning within an organization.

A competencies profile provides rationale for the provision of transparent employee selection criteria. The framework is intended to set meaningful professional development goals and align those goals with the vision, mission and objectives of organizations.

This paper presents the English-speaking Caribbean context for core competencies formulation and a listing of required competencies for The UWI, Mona Library professional.