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The Bed and Breakfast (B&B) enterprises generally lack sufficient human resources and time to conduct research on important social media marketing factors for visitors’ satisfaction and visitors’ intentions. Therefore, this study aims to provide crucial social media marketing and factors and service quality elements for improving customer satisfaction and customer loyalty in B&B sectors. This study also provides some recommendations for attracting more visitors and increasing customer satisfaction and customer loyalty through social media.

First, social media marketing factors and service quality elements were identified through the systematic literature review. Then these identified factors and elements were used to design a survey questionnaire for collecting data. The research data included responses of 64 B&B enterprises and 625 customers. The collected data was analyzed by feature selection approaches including Decision Tree algorithm and Information Gain to identify the key factors for improving customer satisfaction and customer loyalty.

The findings of this study determined that featured choice is an important social media marketing factor, and assurance is the common service quality element for both B&B enterprises and their customers in terms of satisfaction and loyalty.

This study adds a value to the growing literature on customer satisfaction and loyalty in B&B sectors by exploring key social media marketing factors and service quality elements. The study reveals several implications for theories and practices. The findings hopefully help B&B enterprises better social media marketing with less workforce and budget.

Personal thermal management in functional textiles is in increasing demand for health care, outdoor activity and energy saving. Thus, developing new strategies is highly desired for radiative cooling and/or heating by manipulation of the transmissivity, reflectivity and absorptivity of the textiles within solar energy and human body heat radiation ranges.

Inorganic additives including TiO2, Fe2O3, carbon black (CB), graphene and mica were incorporated into polymer films. The inorganic additives' full spectrum properties and thermal responses were comprehensively investigated.

The CB composite film showed the highest absorptivity over the full solar to human body radiation spectrum. The mica-white (mica-w) (mica coated with TiO2) and mica-red (mica-r) (mica coated with Fe2O3) composites showed the lowest solar energy absorptivity and a strong body heat radiation reflectivity. Furthermore, according to composites' thermal responses to the simulated solar and human body radiations, CB and mica are promising for both cooling and heating when applied in dual-functional thermal management textiles.

Research has limitation related the amount of additives which can be added to textile. When powder is added to polyester yarn, the amount is limited by 2–3%. When powder is added to the composite which is used for printing, the amount of powder is limited by 5%.

A lot of apparel, especially sport apparel, contains prints. Decoration is one part of print application. Now, a lot of companies work under development of different additives, which provide additional properties to apparel. The closest targets for powder added to prints are cooling and heat retention. Quite often, inorganic additives possess dual properties: the inorganic additives may be heat reflective which his needed for heat retention, but may have high-thermal conductivity, which works well for cooling. Human body has complicated mechanism of heat exchange: convection, radiation and moisture evaporations play main role. The same additive may be cooling if there is a contact with skin but may be heating (IR reflective) if placed in the second or third layer. Thus, effect is needed to be studied first before real application.

This work could provide a comprehensive guideline for the rational design and application of thermal management composite textile materials by revealing the full solar to human body radiation performance of a series of inorganic materials.

The purpose of this paper is to investigate thermoregulation properties of different composite phase change materials (PCMs), which could be used in the high temperature environmental conditions to protect human body against the extra heat flow.

Three kinds of composite PCM samples were prepared using the selected pure PCMs, including n-hexadecane, n-octadecane and n-eicosane. The DSC experiment was performed to get the samples’ phase change temperature range and enthalpy. The simulated high temperature experiments were performed using human arms in three different high temperature conditions (40°C, 45°C, 50°C), and the skin temperature variation curves varying with time were obtained. Then a comprehensive index TGP was introduced from the curves and calculated to evaluate the thermoregulation properties of different composite PCM samples comprehensively.

Results show that the composite PCM samples could provide much help to the high temperature human body. It could decrease the skin temperature quickly in a short time and it will not cause the over-cooling phenomenon. Comparing with other two composite PCM samples, the thermoregulation properties of the n-hexadecane and n-eicosane composite PCM is the best.

Using the n-hexadecane and n-eicosane composite PCM may provide people with better protection against the high temperature conditions, which is significative for the manufacture of functional thermoregulating textiles, garments or equipments.

The purpose of this paper is to design a unified operational design domain (ODD) monitoring framework for mitigating Safety of the Intended Functionality (SOTIF) risks triggered by vehicles exceeding ODD boundaries in complex traffic scenarios.

A unified model of ODD monitoring is constructed, which consists of three modules: weather condition monitoring for unusual weather conditions, such as rain, snow and fog; vehicle behavior monitoring for abnormal vehicle behavior, such as traffic rule violations; and road condition monitoring for abnormal road conditions, such as road defects, unexpected obstacles and slippery roads. Additionally, the applications of the proposed unified ODD monitoring framework are demonstrated. The practicability and effectiveness of the proposed unified ODD monitoring framework for mitigating SOTIF risk are verified in the applications.

First, the application of weather condition monitoring demonstrates that the autonomous vehicle can make a safe decision based on the performance degradation of Lidar on rainy days using the proposed monitoring framework. Second, the application of vehicle behavior monitoring demonstrates that the autonomous vehicle can properly adhere to traffic rules using the proposed monitoring framework. Third, the application of road condition monitoring demonstrates that the proposed unified ODD monitoring framework enables the ego vehicle to successfully monitor and avoid road defects.

The value of this paper is that the proposed unified ODD monitoring framework establishes a new foundation for monitoring and mitigating SOTIF risks in complex traffic environments.

The purpose of this paper is to expound the relationship among microstructure, mechanical property, tribological behavior and deformation mechanism of carburized layer deposited on Ti-6Al-4V alloy by double-glow plasma hydrogen-free carburizing surface technology.

Morphologies and phase compositions of the carburized layer were observed by scanning electron microscope and X-ray diffraction. The micro-hardness tests were used to evaluate the surface and cross-sectional hardness of carburized layer. The reciprocating friction and wear experiments under various load conditions were implemented to investigate the tribological behavior of carburized layer. Moreover, scratch test with ramped loading pattern was carried out to illuminate the deformation mechanism of carburized layer.

Compared to substrate, the hardness of surface improved to ∼1,100 HV_0.1, while the hardness profile of carburized layer presented gradual decrease from ∼1,100 to ∼300 HV_0.1 within the distance of the total carburizing-affected region about 30 µm. The coefficient of friction, wear rate and wear morphology of carburized layer were analyzed. Scratch test indicated that the deformation process of carburized layer could be classified into three mechanisms (elastic, changing elastic–plastic and stable elastic–plastic mechanisms), and the deformation transition of the carburizing-affected region was from changing elastic–plastic to elastic mechanisms. Both the elastic and changing elastic–plastic mechanisms are conducive to the wearing course.

Using this technology, hydrogen embrittlement was avoided and wear resistance property of titanium alloy was greatly improved. Simultaneously, the constitutive relation during the whole loading process was deduced in terms of scratch approach, and the deformation mechanism of carburized layer was discussed from a novel viewpoint.

The peer review history for this article is available at: https://publons.com/publon/10.1108/ILT-11-2019-0489/

The purpose of this study is to evaluate the effect of graphene, basalt flakes and their synergy on the corrosion resistance of zinc-rich coatings. As the important heavy-duty anticorrosion coatings, zinc-rich coatings provided cathodic protection for the substrate. However, to ensure cathodic protection, a large number of zinc powder made the penetration resistance known as the weakness of zinc-rich coatings. Therefore, graphene and basalt flakes were introduced into zinc-rich coatings to coordinate its cathodic protection and shielding performance.

Three kinds of coatings were prepared; they were graphene modified zinc-rich coatings, basalt flakes modified zinc-rich coatings and graphene-basalt flakes modified zinc-rich coatings. The anticorrosion behavior of painted steel was studied by using the electrochemical impedance spectroscopy (EIS) technique in chloride solutions. The equivalent circuit methods were used for EIS analysis to obtain the electrode process structure of the coated steel system. Simultaneously, the corrosion resistance of the three coatings was evaluated by water resistance test, salt water resistance test and salt spray test.

The study found that the addition of a small amount of graphene and basalt flakes significantly improved the anticorrosion performance of coatings by enhancing their shielding ability against corrosive media and increasing the resistance of the electrochemical reaction. The modified coatings exhibited higher water resistance, salt water resistance and salt spray resistance. The graphene-basalt flakes modified zinc-rich coatings demonstrated the best anticorrosion effect. The presence of basalt scales and graphene oxide in the coatings significantly reduced the water content and slowed down the water penetration rate in the coatings, thus prolonging the coating life and improving anticorrosion effects. The modification of zinc-rich coatings with graphene and basalt flakes improved the utilization rate of zinc powder and the shielding property of coatings against corrosive media, thus strengthening the protective effect on steel structures and prolonging the service life of anticorrosion coatings.

The significance of developing graphene-basalt flakes modified zinc-rich coatings lies in their potential to offer superior performance in corrosive environments, leading to prolonged service life of metallic structures, reduced maintenance costs and a safer working environment. Furthermore, such coatings can be used in various industrial applications, including bridges, pipelines and offshore structures, among others.

This paper aims to establish a prediction model of stable transmission time of spiral bevel gear during a loss-of-lubrication event in helicopter transmission system.

To observe the temperature change of spiral bevel gear during working condition, a test rig of spiral bevel gear was developed according to the requirements of experiments and carried out verification experiments.

The prediction is verified by the test of detecting the temperature of oil pool. The main damage form of helicopter spiral bevel gears under starved lubrication is tooth surface burn. The stable running time under oil-free lubrication is mainly determined by the degree of tooth surface burn control.

The experimental data of the spiral bevel gear oil-free lubrication process are basically consistent with the simulation prediction results. The results lay a foundation for the working life design of spiral bevel gear in helicopter transmission system under starved lubrication.

The sustainability of the Lean Six Sigma (LSS) program represents the most challenging aspect for most of the organizations dealing with this methodology. In this scenario, the purpose of this paper is the description of the AMSE (which stands for Assessment, Monitoring, Sustainability, Expansion) Model, that represents a leading-edge approach to implement an effective LSS deployment on a permanent basis, by means of a structured roadmap.

The AMSE roadmap is made of four operating phases – Assessment, Monitoring, Sustainability, Expansion – it is a Model to govern the LSS deployment and to maximize both operative and economical results on a long-term basis.

One of the main problems of LSS programs is their sustainability (sustainability of projects and the overall program) over time; the AMSE Model allows the deployment of an LSS Governance Structure with a clear definition of tasks; this model can be effectively applied both to small and medium enterprises (SMEs) and global companies, regardless of the sector.

Both SMEs and global corporations could benefit from applying the AMSE in terms of operational efficiency, culture improvement and people engagement.

The AMSE Model represents an innovative approach for sustaining a continuous improvement culture in the organizations over time, by defining four steps (Assessment, Monitoring, Sustainability, Expansion), divided into detailed tasks, each of which is characterized by its own specific tools.

The purpose of this paper is to ascertain the harm to personnel and equipment caused by an external explosion during natural gas explosion venting. The external explosion characteristics induced by the indoor natural gas explosion are the focal points of the investigation.

Computational fluid dynamics technology was used to investigate the large-scale explosion venting process of natural gas in a 6 × 3 × 2.5 m room, and the characteristics of external explosion under different scaled vent size (K_v = A_v/V2/3, 0.05, 0.08, 0.13, 0.18) were numerically analyzed.

When K_v = 0.08, the length and duration of the explosion fireball are 13.39 and 450 ms, respectively, which significantly expands the degree and range of high-temperature hazards. The suitable flow-field structure causes the external explosion overpressure to be more than twice that indoors, i.e. the natural gas explosion venting overpressure may be considerably more hazardous in an outdoor environment than inside a room. A specific range for the K_v can promote the superposition of outdoor rupture waves and explosion shock waves, thereby creating a new overpressure hazard.

Little attention has been devoted to investigating systematically the external explosion hazards. Based on the numerical simulation and the analysis, the external explosion characteristics induced by the indoor large-scale gas explosion were obtained. The research results are theoretically significant for mitigating the effects of external gas explosions on personnel and equipment.

The purpose of this paper is to predict and control the composition during laser additive manufacturing, since composition control is important for parts manufactured by laser additive manufacturing. Aluminum and steel functionally graded material (FGM) were manufactured by laser metal deposition, and the composition was analyzed by means of spectral analysis simultaneously.

The laser metal deposition process was carried out on a 5 mm thick 316L plate. Spectral line intensity ratio and plasma temperature were chosen as two main spectroscopic diagnosis parameters to predict the compositional variation. Single-trace single-layer experiments and single-trace multi-layer experiments were done, respectively, to test the feasibility of the spectral diagnosis method.

Experiment results showed that with the composition of metal powder changing from steel to aluminum, the spectral intensity ratio of the characteristic spectral line is proportional to the elemental content in the plasma. When the composition of deposition layers changed, the characteristic spectrum line intensity ratio changed obviously. And the linear chemical composition analysis results confirmed the gradient composition variation of the additive manufacturing parts. The results verified the feasibility of composition analysis based on spectral information in the laser additive manufacturing process.

The composition content of aluminum and steel FGM was diagnosed by spectral information during laser metal deposition, and the relationship between spectral intensity and composition was established.