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Article
Publication date: 25 July 2019

John J. Sailors

The purpose of this paper is to explore a host of issues related to the use of marketing metrics and firm performance in the context of the Middle East. Specifically, it seeks to…

Abstract

Purpose

The purpose of this paper is to explore a host of issues related to the use of marketing metrics and firm performance in the context of the Middle East. Specifically, it seeks to explore which marketing metrics relate to perceived performance, to understand how frequency of metric reporting impacts perceived performance, to identify the impact that marketing dashboards have on perceived firm performance and to analyze how measurement ability relates to perceived performance.

Design/methodology/approach

This paper used an online survey administered to marketing managers at firms located in the Middle East. A total of 55 participants provided usable data. Participants provided the frequency at which 71 different marketing metrics are reported by their firms and their assessments of the firm’s performance with respect to sales growth, market share growth, and profitability. In addition, they indicated whether or not a marketing dashboard was used to report these metrics, and if so, how long ago the dashboard had been implemented. They also assessed their firm’s holistic ability to measure and use metrics compared to their competition.

Findings

As expected, marketers in the Middle East found the marketing metrics examined to vary in their usefulness as judged by their relationship to perceived performance. For those metrics that were perceived to be useful, their utility tended to peak at a moderate level of reporting frequency. These findings also varied by the type of performance considered. The use a marketing metric dashboard did not relate to perceived performance, but the frequency with which the dashboards were reported was found to have a negative linear relationship to perceived performance. Overall, the more capable respondents judged their firms to be with respect to measuring and reporting metrics, the higher their perceived performance.

Practical implications

This paper offers new insights into the usefulness of a wide variety of marketing metrics to marketers in the Middle East. It also provides guidance on the ideal reporting frequency for those metrics. The findings suggest that marketers in the Middle East should focus on reporting key metrics at an appropriate frequency, regardless of whether or not a dashboard format is used. If a dashboard is used, the results of this paper suggest that care should be taken that it not be reported too frequently.

Originality/value

This paper contributes to our understanding of how marketing metrics relate to performance. As the first such study undertaken in the context of Middle Eastern marketers, it represents an important replication and extension of previous findings in other contexts.

Details

Journal of Islamic Marketing, vol. 11 no. 4
Type: Research Article
ISSN: 1759-0833

Keywords

Article
Publication date: 13 February 2024

John J. Sailors, Jamal A. Al-Khatib, Tarik Khzindar and Shaza Ezzi

The Islamic world spans many different languages with different language structures. This paper aims to explore one way in which language structure affects consumer response to…

Abstract

Purpose

The Islamic world spans many different languages with different language structures. This paper aims to explore one way in which language structure affects consumer response to the marketing of cobrands.

Design/methodology/approach

Two between subject experiments were conducted using samples of participants from Saudi Arabia and the USA. The first manipulated partner brand category similarity and brand name order, along with the structure of the language used to communicate with the market. The data for this study includes Arabic speakers in Saudi Arabia as well as English speakers in the USA. The second study explores how targeting a population fluent in multiple languages of varied structure nullifies the findings from the first study and uses Latino participants in the USA.

Findings

This study finds that when brands come from similar product categories, name order did not affect cobrand evaluations, but it did when the brands come from dissimilar product categories. Here, evaluations of the cobrand are enhanced when the invited brand is in the position that adjectives occupy in the participant’s language. The authors also find that being proficient in two languages, each with a different default order for adjectives and nouns, quashes the effect of name order otherwise seen when brands from dissimilar product categories engage in cobranding.

Originality/value

By examining the impact of language structure on the effects of cobrand evaluation and conducting studies among participants with differing dominant languages, this research can rule out simple primacy or recency effects.

Details

Journal of Islamic Marketing, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1759-0833

Keywords

Article
Publication date: 15 February 2011

Jamal A. Al‐Khatib, Avinash Malshe, John J. Sailors and Irvin Clark

The purpose of this paper is to compare the antecedents of opportunism and its effect on unethical negotiation tactics among US and Belgian managers.

2219

Abstract

Purpose

The purpose of this paper is to compare the antecedents of opportunism and its effect on unethical negotiation tactics among US and Belgian managers.

Design/methodology/approach

Samples of managers in both countries are surveyed and cross‐country analysis using multi‐group structural equation modeling is conducted.

Findings

Across both countries, deceitful tendencies and relativism are found to be significant predictors of opportunism, which in turn predicts receptiveness to unethical negotiating tactics; however, Belgian managers were found to have higher levels of these constructs, possibly indicating a greater propensity to engage in unethical behaviors than US managers.

Research limitations/implications

The current research is limited by the relatively small size of the Belgian sample, differences in data collection method, and the lack of additional contextual measures, which may influence the managers' responses.

Practical implications

The finding that the same structural relationships hold across the US and Belgium samples provides insights for both groups of managers engaged in negotiations.

Originality/value

The paper offers a comparative perspective on US and Belgian managers and establishes the validity and applicability of frequently used ethics scales in Belgium, a country infrequently studied in this context.

Details

European Journal of Marketing, vol. 45 no. 1/2
Type: Research Article
ISSN: 0309-0566

Keywords

Book part
Publication date: 4 September 2020

Lee B. Wilson

Historians have long understood that transforming people into property was the defining characteristic of Atlantic World slavery. This chapter examines litigation in British

Abstract

Historians have long understood that transforming people into property was the defining characteristic of Atlantic World slavery. This chapter examines litigation in British colonial Vice Admiralty Courts in order to show how English legal categories and procedures facilitated this process of dehumanization. In colonies where people were classified as chattel property, litigants transformed local Vice Admiralty Courts into slave courts by analogizing human beings to ships and cargo. Doing so made sound economic sense from their perspective; it gave colonists instant access to an early modern English legal system that was centered on procedures and categories. But for people of African descent, it had decidedly negative consequences. Indeed, when colonists treated slaves as property, they helped to create a world in which Africans were not just like things, they were things. Through the very act of categorization, they rendered factual what had been a mere supposition: that Africans were less than human.

Details

Studies in Law, Politics, and Society
Type: Book
ISBN: 978-1-83982-297-1

Keywords

Article
Publication date: 1 February 1996

Barbara G. Smith, Todd Kelley, Deborah J. Leather, Barbara G. Smith, David E. Sumler and Greg Talley

In December 1995, Sailor held a “Golden Spike Ceremony” to mark the completion of a statewide telecommunications network that enables Marylanders in all 24 counties to access the…

Abstract

In December 1995, Sailor held a “Golden Spike Ceremony” to mark the completion of a statewide telecommunications network that enables Marylanders in all 24 counties to access the Internet without charge from libraries, home, offices, schools, and kiosks in several shopping malls. Governor Parris Glendening said, “Sailor levels the playing field….This will enable people to meet their information needs more efficiently and to explore this amazing new means of communication.” Then he pounded a railroad spike into an enlarged map of the Sailor Telecommunications Network, amidst the cheers of the many people who helped implement the project thus far.

Details

Library Hi Tech, vol. 14 no. 2/3
Type: Research Article
ISSN: 0737-8831

Book part
Publication date: 26 November 2015

Scot Danforth

This chapter describes the democratic philosophy and progressive education writing of John Dewey as sources of wisdom and guidance for the development of schools and classrooms…

Abstract

This chapter describes the democratic philosophy and progressive education writing of John Dewey as sources of wisdom and guidance for the development of schools and classrooms where diverse groups of students live and learn together. The primary emphases are Dewey’s concept of moral equality, his understanding of democracy as a way of life, and his work with the teachers at the University of Chicago Lab School on a curriculum that analyzed tackled the central challenges of community life. Dewey offered useful theoretical work on liberal democratic communities while developing a relevant curricular example of how schools can focus learning activities on the promise and problems of society.

Details

Foundations of Inclusive Education Research
Type: Book
ISBN: 978-1-78560-416-4

Keywords

Article
Publication date: 18 October 2011

John Griffiths and Kathy Mack

In the context of organizational aesthetics, “built environments” remain under‐explored. The purpose of this paper is to enter the maritime world of ship architectures to navigate…

Abstract

Purpose

In the context of organizational aesthetics, “built environments” remain under‐explored. The purpose of this paper is to enter the maritime world of ship architectures to navigate sensory‐aesthetic knowledge of a sailor's place‐based memories.

Design/methodology/approach

Challenges have been issued to explore the potential for artistic‐sensual methodologies to both study and represent organizational aesthetics. The authors accept these challenges in the context of “shipscapes”.

Findings

A sailor's “artworks” become artefacts through which are evoked rich, multi‐sensory descriptions of deep‐sea tug vessels. The sailor's sensible knowledge is related to seafaring practice, the aesthetic taste for ships and the aesthetic bond with them. Sensory‐aesthetic architectural memories are further connected to functional and symbolic aspects of ships as built environments.

Research limitations/implications

Certain place/space shipboard knowledge remains constrained by the boundaries of an “arts‐based” sensory‐aesthetic method.

Originality/value

The multi‐sensed, remembered and co‐constructed nature of “shipscapes”, as celebrated through a seafarer's already created art, keeps aesthetic knowledge close to the source of both embodied experience and aesthetic meaning.

Details

Journal of Organizational Change Management, vol. 24 no. 6
Type: Research Article
ISSN: 0953-4814

Keywords

Book part
Publication date: 28 March 2022

Renisa Mawani

In the first decades of the nineteenth century to the first decade of the twentieth century, the US Federal and Supreme Courts heard several cases on the legal status of ships

Abstract

In the first decades of the nineteenth century to the first decade of the twentieth century, the US Federal and Supreme Courts heard several cases on the legal status of ships. During this period, Chief Justice John Marshall and Justice Joseph Story determined that a ship was a legal person that was capable to contract and could be punished for wrongdoing. Over the nineteenth century, Marshall and Story also heard appeals on the illegal slave trade and on the status of fugitive slaves crossing state lines, cases that raised questions as to whether enslaved peoples were persons or property. Although Marshall and Story did not discuss the ship and the slave together, in this chapter, the author asks what might be gained in doing so. Specifically, what might a reading of the ship and the slave as juridical figures reveal about the history of legal personhood? The genealogy of positive and negative legal personhood that the author begins to trace here draws inspiration and guidance from scholars writing critically of slavery. In different ways, this literature emphasises the significance of maritime worlds to conceptions of racial terror, freedom, and fugitivity. Building on these insights, the author reads the ship and the slave as central characters in the history of legal personhood, a reading that highlights the interconnections between maritime law and the laws of slavery and foregrounds the changing intensities of Anglo imperial power and racial and colonial violence in shaping the legal person.

Details

Interrupting the Legal Person
Type: Book
ISBN: 978-1-80262-867-8

Keywords

Article
Publication date: 1 January 1979

“All things are in a constant state of change”, said Heraclitus of Ephesus. The waters if a river are for ever changing yet the river endures. Every particle of matter is in…

Abstract

“All things are in a constant state of change”, said Heraclitus of Ephesus. The waters if a river are for ever changing yet the river endures. Every particle of matter is in continual movement. All death is birth in a new form, all birth the death of the previous form. The seasons come and go. The myth of our own John Barleycorn, buried in the ground, yet resurrected in the Spring, has close parallels with the fertility rites of Greece and the Near East such as those of Hyacinthas, Hylas, Adonis and Dionysus, of Osiris the Egyptian deity, and Mondamin the Red Indian maize‐god. Indeed, the ritual and myth of Attis, born of a virgin, killed and resurrected on the third day, undoubtedly had a strong influence on Christianity.

Details

Management Decision, vol. 17 no. 1
Type: Research Article
ISSN: 0025-1747

Book part
Publication date: 26 October 2021

Mie Augier and Sean F. X. Barrett

This paper honors the breadth of some of March’s key ideas on organizations by applying them to the development of amphibious operations in the United States. The development of…

Abstract

This paper honors the breadth of some of March’s key ideas on organizations by applying them to the development of amphibious operations in the United States. The development of amphibious operations highlights, in part, March’s appreciation for little ideas, the importance of ordinary actions as opposed to great men, and the larger societal trends in which evolutionary organizational change is nested. The persistence of ordinary men and a series of little ideas that accumulated for decades prior to the far more celebrated 1919–1939 interwar period established the intellectual and organizational foundation that made the interwar innovation period possible. We use this case not only as an example of how many of March’s ideas are relevant to a given case, but also to demonstrate how extending March’s ideas to different kinds of institutions and organizations might be useful for future scholars and for organizational scholarship.

Details

Carnegie goes to California: Advancing and Celebrating the Work of James G. March
Type: Book
ISBN: 978-1-80043-979-5

Keywords

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