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This paper aims to examine volunteer tourism (VT) experiences of three stakeholder groups in Rio de Janeiro, Brazil. The guiding research question is: how does VT influence marginalized communities from the perspectives of different stakeholders? This study was developed to address a need for further research that critically looks at the social impacts of VT in vulnerable communities and analyze the nature of VT by reviewing concepts related to sustainable tourism and social representation theory (SRT).

Using a phenomenological approach, this study is founded on SRT to understand the lived experiences of VT and the perceptions of its impacts on favela (slum) communities. This paper describes and interprets these meanings with a high degree of depth and richness using interviews, observation and document analysis. The experiences of community residents, voluntourists and non-governmental organization (NGO) staff are considered.

Study findings indicate that the different groups expressed several benefits and obstacles to VT. Voluntourists had a difficult time interpreting what influences VT has in general for the community focusing more inwardly on their personal experiences. Community residents experienced VT differently than the other groups. They identified the most benefits from VT and felt that they had the ability to create representations of themselves and of their community overall. NGOs expressed positive aspects of VT such as more community participation but noted concerns with voluntourists’ commitment.

This study is one of few to consider and compare the VT perceptions of three different stakeholder groups in vulnerable communities.

“Jessica’s dilemma: honesty or loyalty” is the true story of a Staff Accountant, Jessica, who discovered embezzlement by the controller, Michael. Jessica worked at a US subsidiary of a multinational organization. One of the company’s vendors contacted Jessica regarding unpaid invoices. Following up on the inquiry, Jessica found suspicious manual journal entries in the general ledger. When she questioned her boss, Michael, about her findings, he first denied the situation, then blamed another employee, and ultimately tried to intimidate Jessica so that she would not press the issue. Jessica’s investigation led to the discovery that Michael had been embezzling money from the company. To complicate matters, Jessica and her husband had a close relationship with Michael and his wife outside the office. Jessica had to make a choice between being loyal to a family friend and being honest and loyal toward her employer.

The authors obtained the information for this case from the staff accountant and her husband via a series of interviews. The information was verified via publicly available news articles on the presented case. Additionally, legal documents, which were publicly available, were also used for information. The name of the company and the names of the individuals in the case were changed to protect the identities and privacy of the involved parties.

An instructor can use this case in business ethics, introductory management, human resource law or accounting courses targeting undergraduate or introductory MBA students. This case is best used in the beginning of the suggested courses, as the instructor introduces ethical dilemmas, ethical frameworks, and stakeholder theory. The case is designed so that students do not need a background in business or business ethics to be able to successfully complete the case analysis. Additionally, the case provides a platform to discuss the differences in an ethical vs an unethical manager and how to respond to such a situation.

Many employees are afraid to report ethical wrongdoing to upper management, or to engage in ethical dissent. When upper management is receptive to reports of wrongdoing, ethical dissent within the organization to upper-level management has more organizational benefits than when the issue is shared with coworkers or external agencies. This is because upper management has the power to make a difference in the situation and may be able to keep the situation within the organization to eliminate possible reputation problems for the organization. The presented case can be utilized to discuss the importance of feeling safe in an organization as it pertains to reporting wrongdoing within the organization and how organizational culture and leadership can enhance or diminish that feeling.

The Americans with Disabilities Act (ADA) was enacted in 1990, comprehensively addressing the life needs and civil rights of people with disabilities (PWDs). Although the ADA would prohibit discrimination in the workforce, public services, transportation, and information, therefore spurring efforts by private and public institutions to plan for and adopt accessible environments and practices, the actual voice and experience of PWDs often remains unacknowledged, even on university campuses and in academic programs that purport to have progressive ideals. This chapter examines the efforts made by one midsized, comprehensive, American university not only to remove architectural, social, and academic barriers to student success as required by law, but to establish an academic voice for the disability experience and the disability rights movement through the newly founded Accessibility Studies Program.

Theories of trust imply that team trust develops and grows over time, yet relatively few researchers have taken on the challenge of studying team trust in longitudinal research designs. The purpose of this chapter is to provide a concise summary of the existing literature on team trust over time, and to offer a conceptual model of team-level trust development over time to aid future research on this topic.

We draw from the Input–Mediator–Output–Input (IMOI) framework, as well as previous multilevel models of organizational trust development, and published findings from longitudinal team trust studies.

Taking a temporal perspective, we consider how team-level mediators and outcomes can both predict and be predicted by team trust trajectories and feedback loops over time, as well as how those relationships with team trust might change based on the existence of other moderating variables including trust violation and repair.

Future longitudinal team research may use the model as a starting point for investigating the antecedents, as well as the team processes and dynamic emergent states, that can effectively predict trajectories of team trust across various stages of teamwork.

Based on our review of extant literature, we provide several recommendations for training and organizational intervention including the importance of management’s consideration of team-level trust in providing feedback, enhancing cohesion, and mitigating conflict.

We provide insight into the development of team trust trajectories and offer a framework to help guide future longitudinal team trust research.

The purpose of this paper is to explore to what extent job, organizational, and personal characteristics independently contribute to the prediction of workplace victimization of local government employees in the Netherlands. The existence of interactions between personal and context (job and organizational) characteristics is also explored.

Structured survey data measured the frequency of victimization involving three types of incidents: verbal aggression; threats; and physical violence. Associations with job and personal factors and interaction effects were studied using bivariate and multivariate analyses.

Contact frequency, perceived work stress, and type of job held by local government employees are the strongest correlates of workplace aggression. Self-efficacy in employees’ conflict management skills shows an unexpected positive association with the level of experienced aggression, especially in organizations that have low levels of prevention measures.

Because of the cross-sectional design of the study, no definite causal conclusions can be drawn. Common-method bias in the measurements may have led to systematic bias.

This study presents an integrated model of correlates of public-initiated workplace aggression toward a population that is understudied: namely, local government employees. It also provides first insights into how job, organizational, and personal correlates of workplace victimization interact in this population.

The purpose of this paper is to discuss the concept of Administration of Justice as a research field and set out an agenda for future studies that could promote the production of scientific knowledge in this area.

This paper explores the idiosyncratic features, dimensions of analysis upon the Administration of Justice, states a research agenda and discusses the main challenges on this theme. This paper conceptualizes Administration of Justice as a research field and discusses related phenomena from institutional and economic perspectives on innovation, performance, governance and legitimacy.

As a research field, Administration of Justice is defined as a set of theoretical concepts, research methods and techniques, aiming to investigate the management processes associated with the use and articulation of resources, knowledge and institutions, at different levels of the justice system, and their influence on the provision of justice in a given social context. As social phenomena, four levels of analysis are proper to investigate the justice system: societal, inter-organizational, organizational and operational. Innovation, performance, governance and legitimacy are central themes of the Administration of Justice and present various gaps and research opportunities.

The main implications is the proposal of an agenda for future studies on the Administration of Justice field, which is an important step in raising awareness of the issue.

Administration of Justice encompasses a growing interest among academics, justice practitioners and public managers regarding managerial and political practices carried out in the justice system. Although relevant, this subject has been scarcely studied by the management community. This paper invites community to adopt an organizational and institutional perspective to Administration of Justice, setting an agenda for future research.

Australian cricket has traditionally been an exemplar of hyper-masculine sporting conservatism. However, cricket, as with a number of Australian sports, has recently introduced an elite women's league. Despite growth in participation and funding of women's cricket, it remains poorly understood at the elite level and particularly its fans. Drawing on the concept of gender-bland sexism (Musto et al., 2017), we investigate differences in fan engagement and perceptions of men's and women's cricket matches. Through a case study of Australian Women's Big Bash cricket team the ‘Sydney Sixers’, this chapter explores how women's cricket was experienced on match-day by fans, as well as perceptions of the value and quality of attending women's professional cricket. We first undertook participant observation at matches to understand how women's cricket was delivered, experienced and engaged with by fans. These observations informed a survey which was distributed to club members. Our findings suggest that there continue to be noticeable differences in the presentation of women's matches when compared to their male equivalents, providing evidence for the presence of gender-bland sexism in areas other than sports media.

Many employers express concern over consumer response to employees with criminal histories. However, consumers' responses may be less negative than employers assume. The authors examine consumers' response to organizations that hire employees with criminal histories.

The authors surveyed participants randomly assigned to one of two conditions: purchasing services from an employer that hires individuals with criminal histories or from an employer whose inclination to hire individuals with criminal histories is unknown. The authors considered four service providers, among which the length of customers' time and involvement with employees varies: a grocery store, restaurant, auto-repair shop, and hotel.

Participants were no more or less likely to patronize the restaurant, the repair shop, or the grocery store that hired individuals with criminal histories, and no more or less likely to alter their willingness to pay for these services. Consumers were less likely to stay at a hotel that hired employees with criminal histories, but this difference was mitigated when customers were provided with an explanation of the benefits of hiring individuals with criminal histories.

This study highlights the need for further research on perceptions that limit hiring of individuals with criminal histories and other similarly marginalized populations.

This research addresses a common justification – consumer concern – for not hiring individuals with criminal histories.

Increased employment improves individual outcomes, such as access to stable housing and food, as well as larger outcomes, such as public safety.

This paper highlights a population often marginalized in the hiring process. The findings challenge a common justification for not hiring individuals with criminal histories.

In Senegal, the government has encouraged private investment in agriculture and biofuel production since the 2000s, generating several attempted or effective large-scale land acquisitions by domestic and international investors. In reaction to these projects, local groups of opponents have joined forces with national peasant organizations, civil society associations, and think tanks to resist perceived land grabs. This article examines the emergence of this social movement and explains why anti-land grabs campaigns were successful in halting some projects, but not successful in others. I argue that four main factors are at play: a strong mobilization of local populations measured by group cohesion and level of determination; the assistance of national and international NGOs in scaling up protests beyond the local level; the capacity of opponents to harness the support of influential elites and decision-makers; and the legal status of the land under contention. This paper draws on an analysis of secondary data, qualitative interviews, and field observations carried out in Senegal for several months from 2013 to 2018.