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Using chaos theory as a point of departure, this comparative study of systematic samples of public relations, communication and marketing directors of tourism organisations in both the USA and Spain identifies the types and the number of crises that these organisations experienced from 1992 to 1994. It also rates the extent to which those practitioners said they used a number of crisis management strategies to minimise, contain or possibly to prevent the negative effects of crises. It identifies the memberships of crisis management teams. Further, it examines the presence of five primary elements of preventive marketing for crisis communications among tourism organisations in those countries. These elements are: issues management, the crisis plan, the crisis management centre, the company representative and the use of external consultants. Results indicate statistically significant differences (p<0.05) between both countries in their organisational preparedness for managing crises, in the types of crises experienced, and in the memberships of their crisis management teams. The implications of these results for effective preventive marketing communications in the tourist industry are discussed and suggestions for future research are offered. The research on which this paper is based was supported by funds awarded to the first author by the Spanish Tourist Institute of the Ministry of Commerce and Tourism, Madrid, Spain.

This article offers some brief reflections on the relationship between culture and the potential development within the field of Corporate Social Responsibility in Mexico. Thoughts expressed are necessarily subjective and set within the wider context of organisational communication and community relations in Mexico City. The focus is on the significance of open communication, participation and closer relationships with the Other.

Learner-centered interactions determine the look and feel of online courses, influencing the way learners experience them. In this chapter we investigate considerations related to three types of interactions: learner–content, learner–instructor, and learner–learner. Learners interact with content through the course structure and layout. They also interact with peers who may be cast in the role of community members, there to provide social support, or they may be more prominently cast as information providers and/or collaborators. The learner is at the center of both content and peer interactions. Instructor interactions set expectations for learners and facilitate learner interactions with content and peers. Instructors are instrumental forces in bringing about connections between learners, enabling the social presence necessary for collaboration. Instructor interaction may also be relational, enabling individualized connections between learners and the instructor. Redesign decisions center on creating a course structure that fits the learner and content and results in a satisfying course experience. We use the power of metaphor to bring into focus the most relevant considerations. In the end, we illustrate the redesign of a single course through the lens of three separate metaphors to demonstrate how metaphor shapes the process, bringing together design and interaction decisions to create unique and elegant course designs.

The purpose of this paper is to evaluate the functionality of the particular epistemological schools with regard to the issues of users with visual impairment, to offer a theoretical answer to the question why these issues are not in the center of the interest of information science, and to try to find an epistemological approach that has ambitions to create the theoretical basis for the analysis of the relationship between information and visually impaired users.

The methodological basis of the paper is determined by the selection of the epistemological approach. In order to think about the concept of information and to put it in relation to issues associated with users with visual impairment, a conceptual analysis is applied.

Most of information science theories are based on empiricism and rationalism; this is the reason for their low interest in the questions of visually impaired users. Users with visual disabilities are out of the interest of rationalistic epistemology because it underestimates sensory perception; empiricism is not interested in them paradoxically because it overestimates sensory perception. Realism which fairly reflects such issues is an approach which allows the providing of information to persons with visual disabilities to be dealt with properly.

The paper has a speculative character. Its findings should be supported by empirical research in the future.

Theoretical questions solved in the paper come from the practice of providing information to visually impaired users. Because practice has an influence on theory and vice versa, the author hopes that the findings included in the paper can serve to improve practice in the field.

The paper provides theoretical anchoring of the issues which are related to the inclusion of people with disabilities into society and its findings have a potential to support such efforts.

This is first study linking questions of users with visual disabilities to highly abstract issues connected to the concept of information.

The purpose of this paper is to propose an appropriate symbolic representation, as well as its metaphorical interpretation, to illustrate the special role of information in the knowledge acquisition process.

Besides the literature review, this is a speculative study based on a symbolic and metaphorical point of view.

The proposed symbolic representation was derived from the conceptual designation of information “as a flow” and, accordingly, by the corresponding redrawing of the data-information-knowledge-wisdom (DIKW) pyramid. The knowledge acquisition process is symbolically represented by the growth of a “tree of knowledge” which is planted on a “data earth,” filled with “information sap” and lit by the rays of the “sun of the mind,” a new symbol of the concept of wisdom in the DIKW model. As indicated, a key concept of this metaphorical interpretation is the role of “information sap” which rises from the roots of the “tree of knowledge” to the top of the tree and it is recognized as an invisible link between “world of data” and “world of knowledge.” This concept is also proposed as a new symbolic representation of the DIKW model.

On the basis of specific symbolic-metaphorical representation, this paper provides a relatively new concept of information which may help bridge observed gaps in the understanding of information in various scientific fields, as well as in its understanding as an objective or subjective phenomenon.

How organizations view, value and manage their place architecture in relation to identification and corporate identity has received little research attention. The main goal of this paper is to provide an integrative understanding of the relationships between corporate identity, place architecture, and identification from a multi-disciplinary approach. It is assumed that the characteristics of the organization and of the way a corporate identity and place architecture are managed will affect employees’ and consumers’ identification.

The paper uses a theory-building case study within the phenomenological/qualitative research tradition. The data were gathered through 15 in-depth interviews with top management who were working at a London-Based Business School. In addition, six focus groups were conducted with a total of 36 academics, and new empirical insights are offered. NVivo software was used to gain insight into the various influences and relationships.

Drawing on one case study, the findings confirm that firms are using the conceptualizations of corporate identity and place architecture, including the leveraging of tangible and intangible forms of consumers’/employees’ identification, toward a university business school. The insights from a single, exploratory, case study might not be generalizable.

The relationships between corporate identity, place architecture and identification have received little research attention and have hardly been studied at all from the perspective of this paper. This paper has value to researchers in the fields of marketing, corporate identity, place architecture, design, as well as professionals involved in managing a company’s architecture. Drawing on the marketing/management theory of identity and architecture alignment, managers and policy advisors should devote attention to each element of the corporate identity and place architecture and ensure that they are meaningful, as well as in dynamic alignment.

The aim of this paper is to explore how an elite group of senior women in banking represent and describe their understanding and experience of the role of meritocracy, within the context of their own career.

Semi‐structured interviews were conducted with 33 senior female directors from six global investment banks. Template analysis was used in the qualitative analysis of the coding.

The paper found that the women's adherence to the notion of meritocracy diminished over time, as merit appeared to be less defined by human capital (ability and experience) and more by social capital (seen as political behaviour). The paper also reveals how the concept is construed on two levels: first, on a symbolic level, demonstrating how the organization defines and rewards success; second, on a personal level, how it affects the individual's cognitions, emotions and self‐belief.

This paper contributes to the small literature on the concept of meritocracy in the management field, with an emphasis on the experiences of successful female directors in global investment banks.