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The purpose of this paper is to show how a systematic approach and supporting tools can support the development of a quality culture, and align cultural change with process improvement goals.

The paper describes the development and deployment of a systematic approach to developing a quality culture, achieved through a structured approach to mentoring and supporting learning techniques including algorithmic matching of mentors to mentees and a structured mentoring journey built around goals and milestones.

A structured approach to mentoring can deliver significant enhancements to a quality culture, complementing structured approaches to process improvement allowing alignment of cultural and process goals.

The approach has been applied in a relatively small number of organisations (eight) at the time of writing.

The use of a structured approach to learning enables establishment of a quality culture to be part of a structured quality plan.

In the last four years, since Volume I of this Bibliography first appeared, there has been an explosion of literature in all the main functional areas of business. This wealth of material poses problems for the researcher in management studies — and, of course, for the librarian: uncovering what has been written in any one area is not an easy task. This volume aims to help the librarian and the researcher overcome some of the immediate problems of identification of material. It is an annotated bibliography of management, drawing on the wide variety of literature produced by MCB University Press. Over the last four years, MCB University Press has produced an extensive range of books and serial publications covering most of the established and many of the developing areas of management. This volume, in conjunction with Volume I, provides a guide to all the material published so far.

Aarhus Kommunes Biblioteker (Teknisk Bibliotek), Ingerslevs Plads 7, Aarhus, Denmark. Representative: V. NEDERGAARD PEDERSEN (Librarian).