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An increasingly urbanized global population is facing multiple, inter-related and inter-connected challenges. By applying the so-called Living Lab concept, the authors open up innovation processes through online and offline collaborations between urban policymakers, non-profit organizations, citizens and other stakeholder groups. However, much of the current research being conducted on Living Labs is lacking in empirically tested methodologies for the co-creation of sustainable urban innovations in defined contexts. This research is intended to fill this gap by presenting a systemic approach to digital co-creation processes in Living Labs. The purpose of this paper is to present the first evaluation results of European Living Labs by applying the new developed digital co-creation monitoring technique.

By emphasizing the interplay between places, technology and people, the Digital Co-Creation Index (DCCI) calculation methodology provides a systemic understanding of the basic factors shaping the co-creative processes in Living Labs. DCCI has been used to evaluate such labs in four different European cities: Aukštamiestis in Vilnius, Lithuania; Alvalade in Lisbon, Portugal; Città Studi in Milano, Italy and Zuid Park in Ghent, Belgium. The empirical data for assessment and index calculation were collected by using a mixed-method approach (i.e. qualitative and quantitative analysis).

While the findings are complex and varied, the case studies in this paper share several characteristics and patterns – the attractiveness of physical spaces, opportunities for experimentation, the density and diversity of stakeholders involved and the emergence of creative communities that co-design novel initiatives. The results show that digital technologies are underused in the evaluated Living Labs.

The results are limited to a comparison of the European Living Labs in the research sample. In the absence of an index that was obtained, designed and tested in other territorial contexts, the comparative value of the outcomes of this research can be established between only four case studies. The authors anticipate that the implementation of the C3Places project and other research activities will yield even more scientific results. The findings and their implications should be discussed and tested in the broadest context possible. By focusing on creative synergy between places, technology and people, this paper presents a unified and empirically validated systemic approach to assessing digital co-creation efforts in urban planning.

Unlike previous research, this paper presents a unified and empirically based approach to assessing digital co-creation efforts in urban planning by emphasizing interplay between place, technology and people.

The purpose of this paper is to provide answers regarding the factors that motivate or discourage the quadruple helix (QH) stakeholders and the wider public in citizen science (CS) activities. The research reveals a current overview of the perceptions, attitudes, concerns and motivation with regard to development of CS ecosystem in four countries: Greece, Lithuania, the Netherlands and Spain.

The researchers deploy a mixed methodology, entailing an in-depth literature review and a large-scale quantitative survey (approximately 2,000 citizens) targeting QH stakeholders and general public from the local national ecosystems. The results contain both descriptive statistics and statistical analysis per country. After the comprehensive overview of drivers and barriers regarding the participation in CS activities in general, the focus is narrowed down on the engagement motivation of different QH stakeholders and the differences in enabling/hindering factors at the local ecosystems.

Depending on the country and the pre-existing level of CS maturity, the results provide a complicated network of factors that unlock or block participation in CS activities. These factors include, to name a few, political maturity, civic engagement, technological infrastructures, economic growth, culture of stakeholder collaboration, psychological stimulus and surplus of resources. The implications of the findings necessitate the alignment of the envisioned CS ecosystem with the local dynamics in each country.

The quantitative nature of the survey method, limited sample size and only four countries context are noted as limitations of the study and offer future research potential for longitudinal settings and mixed-methods studies.

The results contribute to the wider literature on CS that focuses on perspectives, possibilities and differences in local contexts with respect to the public engagement by developing CS ecosystem. At the same time, its added value lies in the overall practical proposition, and how the latter can effectively and efficiently attract and retain different stakeholder groups and citizens, under a collaborative approach.

Effective decision making and learning in a world of growing dynamic complexity requires leaders to become systems thinkers – to develop tools to understand the structures of complex systems. The paper aims to clarify the relationship between systems thinking and leadership performance. The relevance of systems thinking as a competence was disclosed in the context of leadership in the complex world.

The paper followed a quantitative research approach. First, exploratory factor analysis was employed to assess dimensionality of scales. Second, relationships between variables were explored using Spearman's correlation. Third, multiple linear regression was run to test the hypothesized model of relationships. The total sample of 201 consists of subsamples in two industries: retail trade (103 respondents) and manufacturing (98 respondents).

Based on the analysis and synthesis of the scientific literature, a conceptual model of relationship between intelligence competencies (such as systems thinking) and leadership performance is developed. The theoretical model is supported by empirical evidence from the two industries perspectives: the paper compares the impact of systems thinking on leadership performance in manufacturing and retail trade enterprises. Correlational and regression analyses revealed that systems thinking was associated with higher leadership performance.

Because of the chosen research approach, the research results may lack generalizability. First, the model was tested empirically only in two industries: in retail trade and in manufacturing. Second, the sample of this research was limited only to national level, therefore there is no possibility to compare results across different countries. In order to generalize the research findings, further research should include more companies from different industries.

The paper discloses the benefits of systems thinking in organization and includes implications for the development of systems thinking and other leadership competencies.

This paper establishes a link between systems thinking and leadership performance. Theoretical insights that systems thinking is most important dealing with conceptual strategic problems of an organization were confirmed empirically.

The paper aims to analyse new management practices for addressing complexity, uncertainty and changes of today's business landscape. In this context it is critical to understand the role of intellectual capital and particularly what are the key competencies to be developed in order to deal with the fluidity of business. Effective decision making and learning in a world of growing dynamic complexity requires leaders to become systems thinkers – to develop tools to understand the structures of complex systems. The paper aims to clarify the relationship between systems thinking and organization performance.

The methodology of systems thinking is inseparable from the philosophy of systems thinking, thus, the first part of the paper presents the common theory of systems and the systems approach to the organization. The paper follows a quantitative research approach. Firstly, exploratory factor analysis was employed to assess dimensionality of scales. Secondly, relationships between variables were explored using Spearman's correlation. Thirdly, multiple linear regression was run to test the hypothesized model of relationships. Finally, one‐way ANOVA was employed to test the influence of intelligence competence level on mean of organization performance.

Based on the analysis and synthesis of the scientific literature a conceptual model of the relationship between cognitive intelligence competencies (such as systems thinking) and organization performance was developed. The theoretical model was supported by empirical evidence. Correlational and regression analyses revealed that systems thinking was associated with higher organization performance.

Because of the chosen research approach, the research results may lack generalizability. The sample of this research was limited only to national level therefore it is not possible to compare results across different countries. In order to generalize the research findings, further research should include more companies from different industries. Secondly, the traditional self assessment method has been used for evaluation of competencies in this paper, but the results could be supplemented by adding 360‐degree feedback or multisource assessment results.

A systems thinking approach allows the realization of various interrelations and working schemes in the organization and helps to identify regularities of the organizational development. The application of systems thinking principles cannot guarantee success but may be a useful means or a permanent form of activity when solving conceptual problems.

Rich insight to the systems thinking approach was provided at the conceptual level and meaning of systems thinking was developed. The paper discloses the effects of systems thinking on organization performance and includes implications for the development of systems thinking and other leadership competencies.

Organizations are increasingly aware that to face complexity and uncertainty in today's business landscape, it is important to properly exploit, combine, and continuously develop their intellectual capital (IC). In this introduction to the special issue the aim is to develop some theoretical and managerial reasons explaining the importance of IC to achieve business excellence; then, to call for renewed analysis in the IC research stream aimed to investigate what are the new key intellectual capital dimensions and traits to be better developed and managed in order to deal with the fluidity of business, uncertainty, crisis, change, turbulence and high competitive pressure.

The approaches, evidences and insights discussed in this introduction are largely based on the discussion of the topics of the conference “International forum on knowledge assets dynamics” organized in June 2010 in Matera, Italy. At this conference, leading experts discussed the importance of intellectual capital for organizational business excellence in the twenty‐first century, the new IC key‐value drivers to manage in order to face emergent competitive scenarios, and research and management practices for addressing complexity, uncertainty and changes of today's business landscape.

The outcomes of this introduction and the contributions to the special issue reflect the emerging discussion about the role of IC management constructs. This discussion is largely focused on the importance of translating IC management within organizational components for achieving business excellence, highlighting approaches and tools in different contexts of analysis.

This introduction as well as all the contributions to the special issue deal with different aspects, which are important in the discussion of the role played by IC in achieving organizational business excellence as well as the approaches, tools, methods and techniques to better disentangle the mechanisms by which IC dimensions, separately or interdependently, contribute to improve companies' organizational performance.