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Despite high aspirations to pursue personal development, self-sustaining employment, socio-economic integration, and stable futures in their host, origin, or resettlement countries through higher education, intersecting legal, economic, linguistic, and sociocultural barriers severely constrain refugees’ options. There is limited research on how refugee students overcome these barriers to access higher education, particularly in displacement settings like Turkey, which perpetuates a deficit view of these learners. This chapter seeks to address this gap and challenge deficit ideologies through an asset-focused perspective on the stories of 10 Syrian young adults accessing higher education during forced displacement in Turkey using a composite narrative portrait crafted based on common experiences running across the participants’ individual narratives. The narrative illustrates the importance of equitable policies, quality language instruction, inclusive pedagogies, and supportive interpersonal relationships for young people aspiring to invest in their futures during displacement as well as the resourceful and dynamic strategies they devise.

Today humanity is facing a time period, in which the speed and rate of change in different fields are faced. The rapid and effective change in the technological, economic, military, social and cultural fields all over the world in recent years has had important results in many topics such as informatics, interactive communication, production, data production and sharing and forms of consumption and perception. Changes and developments at very high speeds and rates affect the personal life, social life and work life in a deep manner, especially after the 1980s, paving the way for many concepts such as globalization, Industry 4.0, digitalization, new economy, new world order and digital transformation age to be the leading variables in every field of social sciences.

Production, consumption and communication forms at the global level are becoming more and more in depth and predicting the future is becoming more and more difficult and valuable. Understanding, analyzing and predicting the future for national and international companies and organizations directly and indirectly affect all economic, military and political variables. At this point, competition stands out as one of the most critical concepts for survival and growth for profit-oriented companies.

Based on this, the topics and contents selected in this study were created to cover the field of management and strategy. Indeed, in this study, the concept of organizational agility is explored theoretically from a historical perspective on the concept of Industry 4.0 and especially emphasized the dimensions and components of agility used in today’s world.

Within the scope of this study, the aim is to define and present the general framework of the Industry 4.0 and agile firms, which aim to combine the conceptual and theoretical infrastructure with the implementation of the agile firms within the field. In this respect, the study defines the situation coming from the past together with the world of today in the relationship of the technological and economical dimensions of globalization with the digitalization and latest theoretical view for the agile firm’s structure and management. On the other hand; in this study, the possible effects of the recent COVID-19 pandemic crisis on the management of organizations are interpreted in the context of Industry 4.0 and agile companies. This aim will provide a foresight for the future periods, with the conclusions added with the theory of senism, which present the dominant value of the study.

This study examines the significance of Oman’s sustainable strategies to mitigate overtourism. The study adopts a quantitative study design with a survey method to investigate the strategies’ effectiveness. Two hundred twenty participants were recruited through random sampling, most of whom were male. The data was collected from October to November 2020, and the data collection process lasted for four months, from December to March 2021. This study also reviews the role of economic challenges in causing overtourism in Oman. Further, it analyses the sustainable strategies adopted by the Omani government to overcome the overcrowding of tourist places in Muscat and Salalah and prevent the deterioration in the quality of tourism-related services and products. The significance and impact of the sustainable strategies were investigated through factor analysis. We developed the following hypotheses: (i) the economic challenges have resulted in overcrowded tourism in Oman; (ii) the sustainable strategies or framework(s) are sufficient to overcome overtourism in Oman; and (iii) there is a significant impact of sustainable strategies or framework(s) to overcome overtourism in Oman. The study concluded that economic challenges directly impacted the quality of the services and the entire hospitality and tourism sector in Oman, concerning overtourism. However, the government of Oman has adopted sustainable strategies and frameworks to address this overtourism challenge. Most respondents asserted that the steps taken to mitigate overtourism were significant in eliminating the challenge of overtourism in Oman.

Nanotechnology is nowadays very much successful in producing specifically functionalized nano-sized particles. In this work, copper nanoparticles were prepared by reduction method which is greener and environmentally suitable, cheap and best as compared to other conventional methods, particularly in the context of COVID in globalized world. The formation and size of copper nanoparticles was evidenced by the X-ray diffraction and transmission electron microscopy. The very high surface area of 35–50 m²/gm and very small crystallite sizes of 5–15 nm of these metal nanoparticles is mainly responsible for their effective involvement in removal of carbon dioxide gas as one of major hazardous pollutants from the environment. This chapter, as its main objective, mainly focuses on utility of nano technology and its beneficiary in creating a sustainable environment in economic world. Apart from laboratory experimental procedure and characterizations for preparation of copper nanoparticles, appropriate research methods such as simple statistical, econometric tools and mathematical tools have been used for economic analysis. However, as major findings of the results, developed countries have been successful in maintaining a sustainable human development, in spite of having higher per capita income (PCI) growth as compared to the role of developing countries with lower PCI in this global world.

This study focuses on the factors that determine the readiness of hotels to implement customer relationship management (CRM) in hotels within the context of Ghana. The sample consisted of 292 employees (restaurant managers, customer service officers, customer relations' officers, and marketing managers) from 3- to 5-star hotels. The study adopted a quantitative deductive approach to collected data using cross-sectional survey, which was analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings revealed that management change initiatives and culture have significant impact on organizational readiness to implement CRM in hotels, specifically Ghana. Also, the organizational culture partly mediates management change initiatives and organizational readiness to implement CRM activities. On the other hand, use of technology proved not to mediate management change initiatives and organizational readiness as the relationship proved not to be significant. Also, culture and use of technology have not mediated management change initiatives and organizational readiness as the indirect path proved not to be significant. The outcomes have useful implications for CRM adoption by hotel managers.

In the past few decades, service offshoring industry has been developing globally, and in the past few years its dynamic growth has been observed in Central and Eastern Europe (CEE). Intensive process migrations have been influenced by the primary goal of minimizing operational expenses, at the same time improving service efficiency and gaining access to wide talent pools. The chapter summarizes current state and key development trends of the offshore service delivery sector in the CEE region. Moreover, it aims at contributing to the understanding of corporate culture at the CEE service delivery organizations, which has been the dominant factor influencing their effectiveness and quality of delivery. The exploratory, pilot study conducted at the sample of three organizations from three countries in the region was supposed to examine the organizational culture at CEE nearshore delivery centres, by applying analysis based on seven factors, broken into 26 cultural artefacts. With minor exceptions, the results highlight positive perception of key organizational culture's elements across employees (e.g. communication, goal setting, team work, reward orientation, innovativeness standards). The only negatively assessed element is the performance standards, including their clear definition, coaching for personal improvement of employees and emphasizing good performance of the organizations. The quantitative study is limited to only three sample companies from three countries, therefore extending the research scope is recommended, as well as exploring the link of national culture elements to the employees' perception of organizational relations and culture.

The main thesis here is that the stories that some brands tell to consumers enable consumers to achieve archetypal experiences. Examining the stories consumers tell in natural contexts involving shopping for and using brands informs explanations of associations of archetypes, brands, and consumers. The study advances the use of degrees-of-freedom analysis (DFA) and creating visual narrative art (VNA) as useful steps for confirming or disconfirming whether or not the stories consumers tell have themes, events, and outcomes that match with the core storylines told by brands. As a proposal, an extension of thematic apperception tests (TATs) is relevant in applying the DFA to brand-consumer storytelling research. The study includes a review of early work on TATs, DFA, archetypal theory, and how brands become icons. The study's theory, method, and findings provide useful tools for brand managers and researchers on issues that relate to psychology and marketing.

Purpose – This paper is intended to test for the model of commodities export performance (EP) in Aceh Province, Indonesia.

Design/Methodology/Approach – This research will focus on approach model of firms competency variable, customer relation, foreign environmental factor, and moderating variable of export competitive strategy which aims to improve firm performance in the export context.

Findings – The research framework models will give a new perspective to export activities conducted by exporting commodities in an emergent nation such as Indonesia and more specifically in Aceh.

Originality/Value – The improvement of EP.