Business Process Management Journal: Volume 26 Issue 4

Editorial

John McManus

From transactions to interactions: the value of co-creation processes within online brand consumer communities

Barry Ardley, Eleanor McIntosh, John McManus

The aim of this paper is to examine the extent of value co-creation activity that exists in online brand communities. The approach was to use elements of practice theory to…

Negative MWOM and value co-destruction during destination crises

Alkmini Gkritzali, Eleni Mavragani, Dimitris Gritzalis

The purpose of this paper is to examine the impact of microblogging word of mouth (MWOM) through twitter on value co-destruction for Athens, as a tourism destination facing a…

Dynamic capabilities for SME participation in public procurement

Temidayo O. Akenroye, Jonathan D. Owens, Jamal Elbaz, Olatunde A. Durowoju

Although small- and medium-sized enterprises (SMEs) play major roles in most economies in terms of job creation, innovation and contribution to national income, they are often…

Re-designing the service experience in the value co-creation process: an exploratory study of a healthcare network

Francesco Schiavone, Daniele Leone, Annarita Sorrentino, Alessandro Scaletti

The study aims to provide an exploratory investigation of the magnitude of the customer-centric approach in the specific area of healthcare as a contribution to the scarce and…

Innovation and co-creation in knowledge intensive business services: the Spinner model

Ronnie Figueiredo, João J.M. Ferreira, Rogério Guerra Silveira, Alvaro Teixeira Villarinho

The purpose of this paper is to analyse the propensity for innovation and co-creation in service companies in receipt of knowledge intensive business services (KIBS) type services…

Inter-regional innovation correlation effects and influencing factors in China

Xiongfeng Pan, Yang Ming, Mengna Li, Shucen Guo, Cuicui Han

The purpose of this paper is to find out the characteristics and evolutionary trends of China’s inter-regional innovation correlation network, the status and roles of each…

Innovation process in the business ecosystem: the four cooperations practices in the media platform

Yeon W. Lee, Hwy-Chang Moon, Wenyan Yin

The main purpose of this research is to construct a generalized set of innovation processes that occur at the ecosystem level based on the academic research. The study analyzes…