Redesign of healthcare processes classification to improve the processes of gathering information and data processing on professional and organisational quality in healthcare

Abstract

One of the most important instruments for gathering information and processing data relating to professional and organisational quality in health systems is “healthcare processes classification”. The authors found that a typical problem of many European countries is a lack of reliable information in the field of healthcare, mainly because the development of quality instruments, including healthcare processes classification, is not a priority for medical and other health professions. Additionally, it is difficult to update this instrument coherently with organisational changes and developmental achievements. This article describes the approach used by the University Medical Centre in Ljubjana, Slovenia, to redesign its healthcare processes classification in order to improve the quality of healthcare.

Citation

Ritonja, S.A. and Hocevar, Z. (2001), "Redesign of healthcare processes classification to improve the processes of gathering information and data processing on professional and organisational quality in healthcare", International Journal of Health Care Quality Assurance, Vol. 14 No. 6, pp. 254-259. https://doi.org/10.1108/09526860110404202